Overview

Impact surveys are in-product surveys that collect self-reported outcomes from workspace members. Responses are aggregated and displayed in the Impact section of workspace analytics to help admins understand adoption and organization-wide outcomes.

For a full overview of workspace metrics and features, see: Workspace analytics for ChatGPT Enterprise and Edu.

Survey types

Admin-created surveys

Workspace owners can launch an admin-created survey at any time from Workspace analytics > Impact.

Admin-created surveys:

• Allow you to choose the survey name and launch timing

• Use predefined question sets

• Do not support custom questions or answer choices

OpenAI-created surveys

OpenAI-created surveys are automatically scheduled and appear during predefined survey windows. These surveys help measure adoption at key points in a workspace’s lifecycle.

Create an admin-created survey

To launch an admin-created survey:

1. Go to Workspace analytics > Impact.

2. Select Push new survey.

3. Enter a survey name.

4. Select Create.

Surveys are sent immediately after creation. Create the survey only when you are ready to launch it.

Understand survey timing

OpenAI-created surveys are scheduled at specific milestones:

• Day 120 after workspace creation (30-day response window)

• Day 240 after workspace creation (30-day response window)

These timings are designed to capture impact after teams have established usage patterns, governance, and training.

In some cases, a one-time catch-up survey may be issued if a workspace missed earlier survey windows.

View survey reporting

Survey responses typically begin appearing in reporting within 1–2 days.

• Results are aggregated and shown in the Impact dashboard.

• Individual survey responses are not displayed.

Export results

You can export impact survey data from workspace analytics for further analysis.

For full export information, see the appendix in: Workspace analytics in ChatGPT Enterprise and Edu.

Review survey question sets

Impact surveys use predefined question sets.

Enterprise workspaces

Members are asked:

• "Which of the following best reflects how ChatGPT has impacted your productivity?”

• “On average, how many hours per week do you estimate ChatGPT helps you save on work-related tasks?”

Members also rate their agreement with the following statements:

• "ChatGPT has improved the quality of my work."

• "ChatGPT has increased my satisfaction at work."

• "ChatGPT has increased my ability to complete new tasks or activities."

• "ChatGPT has improved my ability to serve customers, partners, or stakeholders."

Edu workspaces

Members are asked:

• "Which of the following best reflects how ChatGPT Edu has impacted your productivity in your work or studies?"

• "On average, how many hours per week do you estimate ChatGPT Edu helps you save on your work or studies?"

Members also rate their agreement with the following statements:

• "ChatGPT Edu improves the quality of my work or learning outputs."

• "Using ChatGPT Edu increases my satisfaction with my work or learning."

• "ChatGPT Edu helps me learn, understand, or apply new concepts."

• "ChatGPT Edu helps me think more creatively or explore new ideas."

Disable impact surveys

Disable an admin-created survey

1. Go to Workspace analytics > Impact.

2. Select the survey from the survey menu.

3. Select Disable survey.

Disable OpenAI-created surveys

1. Go to Workspace settings.

2. Open the General tab.

3. Scroll to the Workspace analytics section.

4. Disable Enable OpenAI-created impact surveys.