As a part of the GPT-6 Astra rollout, we provided banked resets to eligible new or existing accounts on Plus, Pro or Business plans.
New accounts were eligible for a banked reset under the following conditions:
September 3, 2026: New Plus, Pro and Business accounts (including new standard and premium seats) created before 10 PM PT.
September 4, 2026: New Plus, Pro and Business accounts (including new standard and premium seats) created before 8 PM PT.
Existing Plus, Pro and Business users (standard, premium seats) in good standing received a banked reset both on September 3rd and September 4th. If you do not see the reset in your account, your account may not be eligible. Eligibility may vary based on plan, region, availability, whether your plan is new or existing, and is subject to change.
Note: On September 7, 2026, we provided a global reset to Plus, Pro and Business users - this reset applies immediately to your account, and cannot be saved for later, and will not appear as a banked reset.
Overview
A banked reset is a one-time Codex usage-limit reset saved to your account until you use it or it expires. It is not purchased credit and does not permanently increase your plan’s usage limit.
Find and use a banked reset
If you have a reset available:
Open settings → usage on the desktop app, CLI, or on web.
Select the usage summary showing an available reset, such as “1 reset available” or “Full reset.”
Review the expiration details, then confirm that you want to use it.
You may also see the option after reaching a Codex usage limit. The available options depend on your plan and account.
What happens when you use one?
Using a full banked reset refreshes your 5-hour and weekly Codex usage windows and changes your weekly reset date. Check Settings → Usage for your updated reset time.
The reset is consumed only when it successfully refreshes at least one eligible usage window. If there is nothing to reset, it remains available.
Your usage dashboard may take a short time to update. If the percentage does not change immediately, refresh or reopen Settings → Usage and make sure you are viewing the correct account or workspace.
Banked resets vs. automatic resets
These are different:
A banked reset is saved to your account and must be applied by you.
An automatic or global reset is applied directly to eligible usage limits and does not create a saved reset.
An announcement may include one or both types. Check the specific offer or announcement for details.
Eligibility and expiration
Banked resets are promotional benefits. Eligibility and any qualifying cutoff depend on the specific offer or announcement.
Eligibility, affected usage limits, delivery timing, and expiration vary by offer, plan, workspace, and region. Future resets are not guaranteed.
Check the expiration shown in your account or offer. Once an unused reset expires, it cannot be restored or reissued.
Banked resets are not cash, API credits, or transferable credit balances. For referral-specific terms, see ChatGPT Desktop Referral Promotions.
If your reset is missing or did not work
First, refresh Settings → Usage and confirm you are using the correct account or workspace.
If the issue continues, contact Support and include:
The offer or announcement you expected the reset from
The date, time, and time zone when you used it
A screenshot of your current Usage page
The Codex client and model you were using
Support does not provide manual or courtesy resets. We do not offer replacement resets, credits, refunds, or other compensation solely because you were ineligible for an offer, did not notice a correctly applied reset, or let an unused banked reset expire. Other refund eligibility is unchanged.
Support can review eligibility and investigate suspected missing or incorrectly applied resets. Reporting an issue alone does not qualify you for an additional reset or compensation. Any correction is based on verified eligibility and the error identified.
For general usage guidance, see Using Codex with your ChatGPT plan.