At OpenAI, we care about developing and distributing advanced AI models for the benefit of everyone. We understand that these models can be at the core of your business, or form part of your day-to-day life, meaning any disruption can be frustrating.
While we’re here to support you, we also need to maintain a safe working environment and we do not tolerate abusive behavior via our support channels. Abusive behavior includes but is not limited to disparaging or derogatory language, threats of violence to people or property, repeated unwelcome conduct, or other similar actions.
We also aim to keep support available and effective for our users. Communications that disrupt support services, including excessive unsolicited messages, duplicate cases, or automated traffic, can affect our ability to assist you and other users.
Using support channels to deliver malware, obtain information without authorization, or direct people or systems to bypass security controls or disclose protected information is not permitted. We welcome reports of vulnerabilities or harmful content made in good faith.
To help maintain safe, reliable, and constructive support services, we may take appropriate action in response to abusive, threatening, disruptive, or malicious conduct. Depending on the circumstances, these actions may include:
Written or verbal warnings
Consolidating related requests or temporarily limiting disruptive traffic
Restricted or loss of access to support services
Temporary or permanent loss of access to OpenAI products and services
Reporting credible threats of harm to authorities
We are committed to providing excellent support and addressing any questions or concerns you may have. Conduct that violates this policy may result in limitations to your access to support services and, where appropriate, to your account. It also applies to communications submitted by AI agents as well as by people.