Sora video generation is temporarily unavailable for new accounts, except Pro
We’re currently experiencing heavy traffic and have temporarily disabled Sora video generation for new accounts. If you’ve never logged into Sora before, you can still generate images — and if you're on the Pro tier, you can continue generating videos as usual.
How do I upgrade or cancel my plan?
Only ChatGPT Plus users can upgrade their plan. To upgrade, click on your profile icon on the top-right corner of any Sora page and select My plan in the drop-down menu.
Then, select Manage plan in the settings dialog.
Click on the Get Pro button under the Plan type to complete the upgrade.
You can cancel your plan by going to ChatGPT, selecting Settings under your profile icon on the top-right of the page, and navigating to the Subscription section. Under Manage, select Cancel Subscription and confirm to complete your plan cancellation.
How long are video generation wait times?
Video generations are prioritized in our queues based on your ChatGPT subscription plan, with ChatGPT Pro users receiving priority. During peak hours, all users, including those on Pro plans, may experience wait times of up to several hours. We are committed to doing our best to keep processing times as fast as possible.
Limits may be enforced to prevent abuse and ensure a stable and equitable experience for all users.
What features are available for each ChatGPT tier?
ChatGPT Plus, Team, and Pro users can enjoy the following features:
ChatGPT Tier | Features |
ChatGPT Plus ChatGPT Team |
|
ChatGPT Pro |
|
Currently ChatGPT Free, Enterprise, and Edu accounts are not eligible for Sora access.
Understanding Unlimited Usage
ChatGPT Pro and Plus plans offer unlimited access to Sora. However, usage must adhere to our Terms of Use, which prohibits, among other things:
Abusive usage, such as automatically or programmatically extracting data.
Sharing your account credentials or making your account available to anyone else.
Reselling access or using ChatGPT to power third-party services.
We have guardrails in place to help prevent misuse and are always working to improve our systems. This may occasionally involve a temporary restriction on your usage.
What is my billing date?
Your billing date is the day of the month on which you first initiated your plan, which is also the day that you will receive your monthly subscription charge. Subscriptions for ChatGPT plans are charged on a calendar monthly basis, from the subscription start date.
How do I delete my account?
⚠️ Deleted accounts are not recoverable. Deleting your account yourself in ChatGPT or our Privacy Center will include canceling any active paid subscriptions.
If you previously deleted an OpenAI account, we don't support creating a new account with the same email or reactivating the old account.
You can delete your account in ChatGPT by following these steps:
In the top right, click your profile icon.
Click Settings.
In Settings click Data Controls.
Under Delete account click Delete.
You may only delete your account if you have logged in within the last 10 minutes.
If you haven't logged in within the last 10 minutes then you'll need to sign in again.
Confirmation screen will appear where you need to type your account email + "DELETE" into the input fields to unlock the "Permanently delete my account" button
Once the inputs are filled out you unlock the "Permanently delete my account" button
Click "Permanently delete my account" to delete your account.
Why do I get the error, "You do not have an account because it has been deleted or deactivated"?
If you get this error when you try to login or create an account it means the account associated with the email address you're trying to use to sign up for / login to an account underwent an account deletion:
This will happen either because you deleted your account in ChatGPT -- or -- you deleted your account by submitting the email to our Privacy Center for deletion.
Is Sora part of ChatGPT Team?
We're still working to release a business version of Sora, but in the meantime we are offering Sora access to our ChatGPT Team users if they wish to try the consumer version of Sora under our consumer Terms of Use.
ChatGPT Team users who access Sora using their Team account will also be opted out of training.