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Troubleshooting Model Feature Access Issues
Troubleshooting Model Feature Access Issues

Users have lost access to model versions

Updated over a month ago

Why Am I Getting This Message?

You may receive a notification that your model access or capabilities have been temporarily limited if our systems detect unusual activity or account issues. This can occur for several reasons:

  • Potential Terms of Service Violation: Your account may be flagged for behavior that conflicts with our Terms of Service, such as unauthorized or harmful use of the platform.

  • Security Concerns: Suspicious activity, including multiple failed login attempts or access from unknown locations, may prompt a temporary downgrade.

  • Account Changes or Maintenance: Recent modifications to your subscription, plan, or payment information can lead to temporary limitations while updates are processed.

How to Resolve the Issue

  1. Verify Compliance with Terms of Service
    Review our Terms of Service to ensure your actions align with our policies. Possible violations include:

    • Sharing account credentials with unauthorized parties.

    • Using our services for harmful or prohibited activities.

    • Attempting to misuse or exploit the platform.

  2. Re-Secure Your Account
    Strengthening your account security can restore full access.
    Reset Your Password:

    • Go to our Password Reset Page.

    • Follow the on-screen steps to create a strong, unique password.

    • Log in again using your updated credentials.

    • Navigate to your Account Settings.

    • Enable 2FA for an additional layer of protection.

Learn more about securing your account here. Enhanced security can help prevent future restrictions and maintain uninterrupted access to all model features.

  1. Wait and Try Again Later
    Sometimes, recent account changes, maintenance periods, or ongoing security reviews cause temporary downgrades. Allow a few hours for these updates to process, then attempt to access the features again. If the issue persists beyond a reasonable timeframe, please reach out to our Support Team for further help.

Need More Assistance?

If you’ve completed the steps above and continue to experience issues, contact our Support Team for personalized assistance. Our team is here to help ensure you can fully utilize the OpenAI platform.

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