If you’ve received a warning related to your OpenAI account or usage, you might be wondering why it happened and what it means for your future use of our services. We issue warnings to ensure that all users comply with our Usage Policies and Terms of Service, helping to maintain a safe and responsible environment.
Why Did I Receive a Warning?
Warnings are typically issued when activity associated with your account raises concerns regarding policy compliance. Common reasons include:
1. Content Violations
Our systems may detect prompts or outputs that conflict with our usage guidelines. Examples include:
Generating harmful or unsafe content.
Content that violatesour policies (e.g., sexual content involving minors or harassment).
2. Attempts to Bypass Safety Systems
Warnings may be issued if you attempt to:
Circumvent built-in safety filters or content restrictions.
Exploit vulnerabilities in the platform to generate disallowed content.
3. Misuse of the API or Platform
Violations can include:
Using services for automated spam, phishing, or other deceptive activities.
Unauthorized sharing or misuse of API keys.
Excessive or abnormal usage patterns that raise compliance concerns.
What Does This Warning Mean?
A warning is a notice, not an immediate suspension. It’s an opportunity to review and adjust your usage to ensure compliance. Continued violations after a warning may lead to further restrictions or permanent account deactivation.
Next Steps
1. Review Our Policies
Familiarize yourself with our Usage Policies and Terms of Service to understand what content and activities are permitted.
2. Monitor and Adjust Your Usage
Avoid prompts that may result in disallowed content.
Use tools like the Moderations endpoint to detect and prevent problematic requests.
How to Prevent Future Warnings
Use clear and policy-compliant prompts.
Stay updated on any changes to our Usage Policies.
Regularly review your account activity and ensure only authorized users have access.
Can I Appeal a Warning?
If you believe your account received the warning in error, please reply back to the original notification email you received. This will direct your appeal to trustandsafety@openai.com, which is a dedicated channel monitored by the team best equipped to assist you. If you did not receive an email notification but have lost access to your account, you can also reach out to trustandsafety@openai.com to get support.
Please include the following details:
User ID and Org ID that you’re filing an appeal for
Any relevant context or details regarding your usage.
Date range of suspected compromise, if relevant
Information about steps you’ve taken to resolve any issues.
Our team will review your request and respond as promptly as possible.
This article is for informational purposes only. For the most up-to-date information, always refer to OpenAI’s Terms of Service and Usage Policies.