OpenAI may ask you to complete verification before you can use certain products, features, models, or programs. Some experiences require business verification, identity verification, or both. Ads currently requires business verification only and does not require identity verification. This article does not cover age verification.
What you need
Business verification
To help your submission succeed, provide accurate information that matches your organization’s official records. Be prepared to provide:
Your organization’s legal name exactly as it appears in official records.
Your organization’s current registered or operating address and contact information.
A tax identifier, business registration number, or equivalent official identifier, if requested.
Accurate information about your organization’s activities or intended use of OpenAI.
Clear, complete, and current official business documents, plus information showing that you are authorized to complete verification, if requested.
The review may include checks against official business-registration or tax records, document verification, and compliance or risk screening. OpenAI may approve the submission, decline it, or request additional information.
Identity verification
You need an original, physical government-issued ID from one of our supported countries and territories, plus a device that can capture a clear image of your ID and, if requested, a selfie.
For identity verification, individuals can verify only one account or organization. Attempting multiple verifications may result in blocked access.
Your ID must:
Be issued by your country’s government.
Be unexpired and clearly legible.
Include your full name, date of birth, and a clear, unobstructed portrait photo.
Be unaltered, uncropped, and undamaged.
Accepted ID types include passports, driver’s licenses, state- or provincial-issued ID cards, national ID cards, residence permits, and employment authorization cards.
We do not accept:
Expired IDs or IDs that are not government-issued, such as student IDs, bank cards, or company badges.
Social Security cards or temporary paper driver’s licenses or state-issued IDs.
Photocopies, screenshots, scans, electronic replicas, mobile driver’s licenses, or digital ID cards.
License plates or vehicle registration documents.
Before you submit
Sign in to the account, organization, or workspace that was asked to verify.
Start from the verification prompt or follow the instructions in the notice you received.
Make sure your account email address is valid and accessible.
Check that your information matches official records and submitted documents. Include every requested document page and review for typos or missing information.
Make sure your browser and device are up to date.
Troubleshooting
My verification flow won’t load
Retry the verification flow.
Refresh the page, or sign out and sign back in.
Make sure your browser and device are up to date.
Try again from the original verification prompt or link.
If the issue continues, search the Help Center using the exact error text and the product or surface where it occurred.
My verification failed or was denied
Common reasons include:
Information is incomplete, inaccurate, or does not match your account, organization, or documents.
An identity document is expired, blurry, damaged, cropped, altered, or missing key information.
The portrait photo on the ID is obstructed or does not match a submitted selfie.
The document is not government-issued, or a scan, screenshot, digital copy, or other unsupported document was submitted.
Your organization does not meet current eligibility requirements.
A technical issue occurred during submission.
Review the instructions in the notice you received. Verification results cannot be manually overridden, and additional details about a specific decision are not available. If retries or appeals are available for your verification flow, the notice or product experience will explain the next step.
If you are not approved, you can continue using OpenAI with your existing access.
Verification isn’t available to me
Confirm that you are signed in to the correct account, organization, or workspace.
Return to the product or program that asked you to verify and follow its instructions.
Check back later. You can continue using the products, features, or models already available to you.
I completed verification, but my status hasn’t updated
It can take time for a completed verification to appear in every product surface. If you still appear unverified or restricted:
Confirm that you are using the account, organization, or workspace that completed verification.
Refresh the page or reopen the relevant product surface.
Sign out and sign back in.
Confirm that you are using the approved product, access path, project, or model, if applicable.
Approval for one product, organization, workspace, or access path does not necessarily activate another one.
I verified, but I still can’t access a feature
Verification is one part of access eligibility. Some products, models, features, or programs may also require:
Separate review, approval, or provisioning.
The correct account, organization, workspace, project, or access path.
Approved-user setup or user assignment.
Completed organization setup and sufficient usage or budget limits.
If access is still missing, search the Help Center for the exact error, product surface, feature, or model.
If you’re still having issues
Search the Help Center using:
The exact error text or status message.
The product or surface where the issue occurred.
The verification step where the issue occurred, such as document upload, selfie capture, or status update.
Keywords such as “verification failed,” “verification unavailable,” or “status not updated.”
Do not enter full identity documents, secrets, private keys, or confidential third-party data into a search.