ChatGPT Team workspace Owners and Admins can set up internal knowledge in their ChatGPT Admin Connections settings, which enables workspace members to use ChatGPT to use up-to-date information from their internal sources. Connections can be created, deleted, or modified at any time.
Connecting Google Drive to your Workspace
To begin set up, Click on Connect for Google Drive:
We strongly recommend Quick setup for ChatGPT Team workspaces with ten or fewer users - this option requires minimal admin setup.
Side note: For an Admin-controlled access set up, a Google Workspace admin will create a Google service account and an admin account. These will be configured with read-only access to your organization’s Google Drive. ChatGPT will then sync files and permissions on behalf of the users you enable the connection for. After you’ve completed the setup no action is needed by users of your workspaces. Please follow these steps for admin-managed setup.
You’ll be prompted to enter the domain name, usually the one that belongs to your work email address. If not everyone at your company has the same email domain, then you’ll need to provide the primary domain — see this Google help article for details.
Please note that this must be a Google Workspace domain: gmail.com and googlemail.com are not supported.
You may enable this connection for up to 10 users.
New ChatGPT users will not automatically have access to internal knowledge.
If you add new users to your ChatGPT workspace and want them to use this connection, you will need to also add them as a user of this connection.
Click Next to review the creation of this connection:
Once you select Start syncing, the connection will appear in the admin console:
At this point in time, files in your company’s Google Drive have not yet started syncing to ChatGPT. This will begin as soon as each user goes through the self-service flow.
Each individual workspace member is required to follow the steps below to use internal knowledge.
Each workspace member can now enable a connection to Google Drive. On ChatGPT, select ChatGPT 4o from the model selection to see Google Drive as available for connecting (you can do this in the composer, the settings page, or via a banner on the home screen):
Users can also enable this connection in the ChatGPT settings, which can be found by clicking on the profile and selecting Settings > Connectors:
Each user will need to click Connect. A modal will appear explaining that their files will be synced and if they choose Continue then they’ll be directed to Google to complete the flow.
If employees are signed into more than one Google account, they should choose the one they use for work. To prevent accidentally connecting the wrong account, we will ensure the chosen account’s domain matches what you provided when creating the connection.
Upon choosing the account to connect, Google will ask the user to Continue:
When asked to select what ChatGPT can access the user must check the See and download all your Google Drive files before proceeding to clicking Continue. If the user does not check this box, Google Drive will not be connected and the user will need to restart the connection process from ChatGPT.
Ensure the first check box is checked before clicking Continue:
After completing the flow, the user will be returned to ChatGPT and their Google Drive will begin syncing:
After some period of time, which will differ depending on how many files the user has access to, a yellow check mark will appear next to the Google Drive connection. This means all of the files created or edited in the past 30 days are now synced and available to ChatGPT.
Once the check mark turns green it means that ChatGPT has synced to all of the files the user does:
ChatGPT will now continuously sync all additions and changes as they are made to Google Drive.