Account setup is the process of configuring your advertiser account so you can create and manage campaigns in Ads Manager Beta. This includes completing onboarding, verifying your account, setting up billing, and inviting team members.
Each business should have only one account owner create the advertiser account. After the account is created, the account owner can invite additional team members to access Ads Manager Beta. Campaigns will not deliver until all required steps are complete.
Setup flow
Account setup happens in five steps:
Access Ads Manager Beta and create your account
Complete account onboarding and verification
Complete account information
Set up billing and payment
Invite team members
1. Access Ads Manager Beta and create your account
To get started, navigate to Ads Manager Beta and follow the sign-up flow. You will need an OpenAI account to create an Ads Manager Beta account. If you do not already have an OpenAI account, you can create one during the Ads Manager Beta sign-up flow.
2. Complete account onboarding and verification
As part of sign-up, enter your business details, including the country for your advertiser account, to create your advertiser account. By creating an ad account, you agree to our Terms and have read our Privacy Policy.
Business details: enter your business name, website, logo, and industry
Account details: enter your country, currency, time zone, and any other required account information. By creating an ad account, you agree to our Terms and have read our Privacy Policy
Account verification: after you finish entering your business and account details, you will be asked to answer a few additional questions for account verification through Persona
Once these questions are complete, your account application will be in review. As part of the verification process, we consider whether advertisers offer products or services that are eligible for ads under our Ads Policies.
Our team will review your account and email the contact who created the account once full platform access is available. Because there is a high volume of applications that are reviewed in a rolling queue, account verification may take some time. Keep an eye on your email for when platform access is ready.
3. Complete account information
Once you receive the email that platform access has been granted, complete your account information before launching campaigns.
Navigate to Settings, then 'Account info', and make sure 'Account name' and 'Logo' are exactly how you want them to appear in the ad unit. Ads will not serve unless this step is complete.
4. Set up billing and payment
Before campaigns can deliver, billing and payment must be fully set up in Ads Manager Beta.
This includes two steps:
Create a billing profile: enter your business name, invoice delivery email, and billing address. Use the country or region shown for your account and complete all required billing address fields, including state/region and postal code where shown. The invoice delivery email is used for invoicing and other finance-related communication.
Add a payment method: enter your credit card details and billing address information.
5. Invite team members
After your advertiser account is set up, you can invite additional team members to access Ads Manager Beta.
To invite team members, navigate to ‘Settings’, then ‘Users’, then ‘Invite’ and enter the email addresses of the people you want to add.
If you manage multiple advertisers
Each advertiser requires its own account. If you are managing multiple advertisers, you will need to create an account for each advertiser following the steps above.
Creating additional ad accounts
You can use the same OpenAI login to access multiple ad accounts. Eligible self-serve advertisers can create additional accounts for their business.
Sign in to Ads Manager with your existing OpenAI account.
Select an eligible existing self-serve ad account that uses credit-card billing.
Open the account menu and select Create account, when available.
Follow the setup prompts and review your business and account details before submitting.
Complete any required billing, verification, and account-review steps for the new account.
Once you belong to 10 or more ad accounts, you cannot create another account yourself. This count includes accounts you created and accounts you joined by invitation. For example, if you created 2 accounts and joined 8 others, you have reached the creation limit.
The limit applies to account creation. You can still be invited to additional existing accounts. Having fewer than 10 accounts does not guarantee that you can create another: eligible self-serve credit-card billing, organization permissions, and other account-creation requirements still apply.
If Create account is missing or blocked, see Troubleshooting Common Issues.
Account setup FAQ
Which account fields should I confirm before submitting?
Review your country or region, currency, time zone, legal business name, advertiser website, and billing details before submitting account setup. Some account-level fields may not be self-serve editable after account creation, so use the details for the entity that will advertise and be billed.
Can I change my country, currency, or time zone after creating an advertiser account?
No. The country or region, billing currency, and time zone selected when an advertiser account is created cannot be changed later.
These settings affect billing, reporting, and account eligibility, so please review them carefully during account setup. If any of these details are incorrect, you’ll need to create a new advertiser account using the correct information, where available.
What should I expect after identity or business verification?
Verification and account review are separate steps. Completing an identity or business verification flow does not always mean the ad account is ready to run campaigns immediately. Watch for the Ads Manager account status and any email or in-product prompts requesting additional action.
Can I retry identity verification?
If you exited before completing verification, return to the verification flow from Ads Manager when it is available and use accurate, current documents and business information. Avoid submitting duplicate or inconsistent information, because it can slow review.
Should I submit a duplicate application if my account is still in review?
No. Duplicate applications or duplicate ad accounts do not bypass review and can create confusion about the correct advertiser account. Continue from the existing account and respond to any requested verification or setup prompts. We are unable to expedite account review or ad review requests at this time.
Can my company have more than one advertiser account?
Yes. Your company can have multiple advertiser accounts, such as for different brands, legal entities, or operating teams.
An OpenAI login can be used across multiple advertiser accounts. See Creating additional ad accounts above for eligibility requirements, setup steps, and the creation limit.
After an account is created, an administrator can invite you using the email address you use to sign in to OpenAI. You can switch between the accounts you have access to.
Use ChatGPT Ads Manager in ChatGPT
Eligible business advertisers can use ChatGPT Ads Manager to begin self-serve Ads Manager account setup in ChatGPT and work with supported campaigns, ad groups, ads, and performance insights. Available actions and workspace access may vary.
Before you create an advertiser account
Ads Manager access is available only in supported countries or regions. An advertiser account may still be created for a country where Ads Manager is not yet available, but you will not be able to access or use that account until Ads Manager becomes available in that country.
Check Ads Manager Availability.
Availability and access are based on the advertiser business or ad-account country selected during setup. The country associated with your ChatGPT login or account registration does not override it, and creating an advertiser account does not grant access while that country remains unavailable.
ChatGPT Ads Manager supports eligible business advertiser accounts. Individual advertiser onboarding and agencies creating advertiser accounts on a client’s behalf are not supported. An agency can be invited after its client creates an advertiser account.
Confirm your business name, advertiser website, account country or region, currency, and time zone before submitting the request. Some account-level settings cannot be changed after creation.
If your organization already exists, you may need permission from an authorized organization administrator before you can create another advertiser account.
Set up an account from ChatGPT
1. Open ChatGPT Ads Manager and connect your account when prompted.
2. Ask ChatGPT to help set up a business advertiser account. Select an eligible organization or create a new organization when that option is available.
3. Review the advertiser name, website, business country or region, currency, time zone, and logo before confirming.
4. Open Ads Manager to complete any remaining billing, payment, tax, or advertiser identity-verification steps. Campaigns may not serve until required setup and review are complete.
Create or access additional advertiser accounts
An additional account can be created only when you meet the requirements in Creating additional ad accounts above.
If an account already exists, ask its administrator to invite you using the email address you use to sign in to OpenAI. Creating additional accounts does not bypass verification, account review, or other eligibility requirements.