Overview

Gifting credits lets eligible customers make a separate prepaid credit purchase for an eligible recipient. After checkout, the purchaser receives a one-time claim link to share with the recipient, through email, or by copying the link and sending to the recipient through other channels. The recipient opens the link, signs in to an eligible personal ChatGPT account, and redeems the gift. The credits are then added to that account for use with supported credit-based features available to the recipient’s plan.

Buying a gift does not transfer credits from your existing balance. Existing credit balances remain non-transferable, cannot be resold or gifted, and continue to be governed by the Service Credit Terms.

Terms that apply to gifting credits

By purchasing or redeeming gifted ChatGPT credits, you agree to these terms and OpenAI’s Terms of Use. Purchasers with eligible OpenAI accounts may buy ChatGPT credits as a gift and share a claim link. Anyone with the link and an eligible OpenAI account may redeem the credits, provided the recipient uses a supported personal ChatGPT account with the same billing currency as the gift purchase. Purchasers are responsible for safeguarding and sharing it appropriately. Recipients must sign in to or create an eligible account and redeem the credits within 30 days. A claim link can be used only once. Redeemed credits must be used within 12 months or they expire.

Claim links and gifted credits are not gift cards, prepaid cards, stored-value products, money, or currency; have no cash value; cannot be exchanged for money; and do not confer ownership or personal property rights. Once credits are redeemed, the purchase is final and nonrefundable unless required by law. If a link is not redeemed within 30 days, it expires and the purchaser will be refunded to the original payment method, subject to payment-processing limitations.

OpenAI may require additional verification, investigate or suspend activity, or withhold refunds involving suspected fraud, abuse, chargebacks, or violations of these terms. OpenAI may update these terms by posting a revised version, and continued participation constitutes acceptance.

Availability and eligibility

Gift purchases are available to ChatGPT Plus and Pro customers using a personal account and to customers using the Personal workspace associated with a ChatGPT Business account. Gift redemption is available through personal ChatGPT Free, Go, Plus, and Pro accounts and through the Personal workspace associated with a ChatGPT Business account. Purchases and redemptions are limited to supported launch locations and billing currencies.

• Account status: A ChatGPT Plus or Pro personal account used to purchase a gift must be active and in good standing.

• Where purchases are available: ChatGPT on the web.

Buy credits as a gift

When gifting is available to your account or workspace:

1. Use an eligible purchasing context. If you use ChatGPT Business, switch to the Personal workspace associated with your Business account. Otherwise, use a ChatGPT Plus or Pro personal account. You cannot buy a gift from a ChatGPT Business or Enterprise workspace.

2. Open the gifting credits purchase flow in ChatGPT on the web.

3. Select the gift amount.

4. Review the purchase details and complete checkout.

5. Select how to deliver the gift: copy the claim link and share it with the intended recipient, or enter their email address and an optional message to send the link directly.

You are charged when you complete checkout. Gift amounts and purchase limits may vary during the limited rollout.

When you complete checkout, we send a confirmation email to your account email address. The email is the record of your purchase, and also includes the claim link.

Keep the claim link secure

Treat the claim link like a password - anyone who has the complete link may be able to redeem the gift before the intended recipient.

Adding a recipient email address does not reserve the gift for that email address or require the recipient to use it when signing in. Share the link only through a trusted private channel, and do not post it publicly.

Redeem gifted credits

To redeem a gift:

1. Open the claim link from the purchaser.

2. Sign in to an eligible ChatGPT Free, Go, Plus, or Pro personal account, or create one.

3. Make sure the personal account or Personal workspace where you want to receive the credits is selected. If you use ChatGPT Business, switch to your Personal workspace.

4. Review the gift details and select Redeem.

A gift can be redeemed only once. The recipient account must be eligible to receive gifted credits and must use the same currency as the gift purchase.

ChatGPT Business workspaces cannot receive gifted credits. If you use ChatGPT Business, switch to the associated Personal workspace before redeeming. ChatGPT Enterprise workspaces, including their associated Personal workspaces, cannot receive gifted credits.

Use gifted credits

After redemption, the credits are added to the recipient’s personal credit balance. They can be used with supported credit-based features available to that account, including ChatGPT Codex when supported by the recipient’s plan.

Your plan’s included usage is used first. After you reach an included limit for a supported feature, eligible usage can draw from your credit balance. For more information, see Using Credits for Flexible Usage in ChatGPT (Free/Go/Plus/Pro).

Redeemed gift credits expire 12 months after the date of redemption. Unused credits do not roll over after they expire.

Unclaimed gifts and refunds

Gift purchases are charged at checkout. If a gift remains unclaimed for 30 days after purchase, it expires and the purchase is refunded to the purchaser’s original payment method. Once the gift has been redeemed, it cannot be claimed by another account.

If you have an eligible ChatGPT Free, Go, Plus, or Pro personal account or use the Personal workspace associated with a ChatGPT Business account, you can claim a gift you purchased. Open the claim link while using the eligible account or workspace and select Redeem. The credits are added to the personal account; this does not refund the gift to your original payment method. Credits added this way cannot be refunded.

The Personal workspace associated with a ChatGPT Business account can buy a gift and receive gifted credits. If you purchased a gift from that workspace, make sure the Personal workspace is selected before opening the claim link to claim the gift yourself.

You cannot manually cancel a generated gift link. If you no longer wish to use a generated link, either wait 30 days for it to expire or, if you are eligible to receive gifted credits, claim the gift yourself.

We do not offer refunds for gift purchases except for the automated 30-day unclaimed refund described above or when required by law. We may issue a refund for confirmed unauthorized payments or restore credits in cases of confirmed account compromise.

Troubleshooting

I do not see the option to buy a gift

Gift purchases are available only in ChatGPT on the web and are rolling out gradually. Make sure you are using a ChatGPT Plus or Pro personal account or the Personal workspace associated with a ChatGPT Business account. You cannot buy a gift from a ChatGPT Free or Go personal account, a ChatGPT Business or Enterprise workspace, or a Personal workspace associated with an Enterprise account. If the option is still unavailable, gifting may not have reached your account or workspace yet.

The claim link does not work

The gift may already have been redeemed, may have reached the end of its claim period, or may be temporarily unavailable.

• Confirm that you opened the complete link.

• Sign in to the intended eligible ChatGPT Free, Go, Plus, or Pro personal account.

• If a ChatGPT Business workspace is selected, switch to your Personal workspace and open the claim link again. Do not use a ChatGPT Enterprise workspace or its associated Personal workspace.

• Do not forward the claim link or post it publicly while troubleshooting.

If the problem continues, contact OpenAI Support. Do not include the full claim link in your message.

The gift was redeemed to the wrong account

Before confirming redemption, verify the email address and that the intended personal account or Personal workspace is selected in ChatGPT. A claim link can be used only once.

If you believe the gift was redeemed to the wrong account, contact OpenAI Support. Do not share the full claim link. Support’s ability to move or restore redeemed credits may be limited.

The account or currency is not eligible

The recipient must use an eligible ChatGPT Free, Go, Plus, or Pro personal account in the same currency as the gift purchase. If the account includes a ChatGPT Business workspace, switch to the associated Personal workspace before redeeming. ChatGPT Business and Enterprise workspaces cannot receive gifted credits. A Personal workspace associated with a ChatGPT Enterprise account also cannot receive gifted credits.

If you use ChatGPT Business, switch to your Personal workspace and open the claim link again. If you have another eligible personal account, sign out and reopen the link after signing in to that account. OpenAI Support cannot promise that a gift can be converted to another currency.

The purchaser was charged but did not receive a claim link

Check the purchase confirmation page and the purchaser’s email, including spam or junk folders. If the claim link is still missing, contact OpenAI Support with the purchase receipt, purchase date, amount, and currency.

Do not send payment credentials or a full claim link in the support request.

Redeemed credits do not appear

Make sure you are viewing the same personal ChatGPT account that redeemed the gift. If you use ChatGPT Business, confirm that your Personal workspace is selected. Credit availability can also depend on the supported features available to that account.

If the balance still appears incorrect, contact OpenAI Support with the approximate redemption time, and the email address of the recipient account. Do not include the full claim link.

An unclaimed-gift refund is missing

The planned refund is returned to the original payment method after the 30-day claim period. If the claim period has ended and the refund is missing, the purchaser should contact OpenAI Support with the purchase receipt, purchase date, amount, currency, and original payment method. Do not include the full claim link.

Fraud prevention

We may suspend, cancel, refuse, or investigate any use of gift credits if we reasonably suspect fraud, unauthorized activity, identity theft, abuse or a violation of these terms or our Terms of Use. We may require additional verification from you before permitting you to purchase, receive a refund, or accept a claim link.

Frequently asked questions

Can I transfer credits from my existing balance to someone else?
No. Existing credit balances are non-transferable. Gifting credits is a separate prepaid purchase made for an eligible recipient.

Can someone on ChatGPT Free or Go buy or redeem a gift?
ChatGPT Free and Go personal accounts cannot buy gifts. They can redeem gifted credits during this rollout. The credits can be used only with supported credit-based features available to the recipient’s account.

Can a ChatGPT Business or Enterprise workspace buy a gift?
No. ChatGPT Business and Enterprise workspaces cannot buy gifts. However, a customer can buy a gift while using the Personal workspace associated with a ChatGPT Business account. A Personal workspace associated with a ChatGPT Enterprise account cannot buy gifts.

Can a ChatGPT Business or Enterprise workspace receive gifted credits?
No. ChatGPT Business and Enterprise workspaces cannot receive gifted credits. However, a customer can redeem a gift while using the Personal workspace associated with a ChatGPT Business account. A Personal workspace associated with a ChatGPT Enterprise account cannot receive gifted credits.

Does entering the recipient’s email reserve the gift for them?
No. The recipient email and message help deliver the gift, but they do not bind the claim link to that email address. Anyone with the complete claim link may be able to redeem it.

Can the same claim link be used more than once?
No. Each gift can be redeemed only once.

When do gifted credits expire?
Gifted credits expire 12 months after they are redeemed.

What happens if nobody claims the gift?
If a gift remains unclaimed for 30 days after purchase, it expires and the purchase is intended to be refunded to the purchaser’s original payment method.

Can a lost or exposed claim link be replaced?
Keep the original claim link private and ask the purchaser to check the purchase confirmation and delivery email. If the link is lost or may have been exposed, contact OpenAI Support. Replacement, cancellation, or recovery is not guaranteed.

What happens if gift credits are purchased or used without authorization?
If your card or account is used without authorization to purchase gift credits, or if gift credits are used because your account was compromised, contact support. We will investigate the incident and, if applicable, issue a refund for unauthorized payments or restore lost credits if misuse is confirmed. We also recommend contacting your bank immediately for unauthorized card charges and securing your account by following the steps outlined here. Read more.