ChatGPT Ads in HubSpot connects your ChatGPT Ads account to your HubSpot account. You can create campaigns, add new leads directly to your CRM, trigger follow-up workflows, and view performance alongside your other ad channels.

This integration is currently available to all HubSpot customers wherever ChatGPT Ads are available.  

Before you begin you will need

• An active ChatGPT Ads account or the information required to create a new one

• A HubSpot Marketing Hub Free, Starter, Professional, or Enterprise account

• Permission to connect ad accounts and create campaigns in HubSpot

• Permission to manage your ChatGPT Ads Manager account

Connect your HubSpot Account to ChatGPT Ads

1. In HubSpot, click the settings icon in the top navigation bar.

2. In the left sidebar, under Tools, click Marketing, then click Ads.

3. Click Connect account.

4. Select ChatGPT Ads from the list of ad networks.  Enter the username and password for your existing ChatGPT Ads account or create a new account.  Follow the authentication flow.

5. Click Connect account to finish connecting your account.

Create a ChatGPT Ads campaign in Hubspot

1. In HubSpot, go to Marketing, then Ads.

2. At the top right, select Create, then Ad Campaign.

3. In the right sidebar, select ChatGPT Chat Card, select your account, then select Next.

4. Enter your campaign information in the Ad, Targeting, and Budget & Schedule tabs.

5. Review your campaign, then click Publish.

View Campaign attribution and performance

1. In HubSpot, go to Marketing, then Ads.

2. Select your ChatGPT Ads account.

3. View performance by campaign, ad group, or individual ad, including impressions, clicks, contacts, customers, and cost.

4. To compare ChatGPT Ads with your other ad channels, navigate to the Analyze tab.

Disconnecting HubSpot

1. In HubSpot, open Settings.

2. Go to Integrations > Connected Apps.

3. Find ChatGPT Ads and select Actions > Uninstall.

4. Enter uninstall when prompted, then select Uninstall to confirm.

Disconnecting Hubspot from ChatGPT Ads does not delete your Ads Manager account or existing campaigns. Existing campaigns may stop updating if they depend on the disconnected HubSpot account to run. 

Troubleshooting

If you cannot connect your account or create a campaign:

1. Confirm that you are signed in to the correct ChatGPT Ads account.

2. Confirm that you have permission to connect ad accounts in HubSpot.

3. Check that your HubSpot account has access to the Ads tool.

4. Disconnect and reconnect the ChatGPT Ads account, then try again.

If the issue continues, contact HubSpot support within your HubSpot account and the ChatGPT Ads account you are trying to connect.