The ChatGPT Ads for Shopify app connects your Shopify store’s product catalog and commerce-event data to ChatGPT Ads Manager. This helps you create ChatGPT Ads faster, keep inventory information aligned with your Shopify store, and measure campaign performance with less manual setup.
This integration is currently available to all Shopify customers in the US and will be available wherever ChatGPT ads are available shortly..
Before you begin you will need:
An active Shopify store
An active ChatGPT Ads Manager account, or the information required to create one
Permission to install and manage apps in Shopify
Permission to manage your Ads Manager account
A website, industry, country, currency, and time zone for your advertising account
Connect Your Shopify Account to ChatGPT Ads
In Shopify, install or open the ChatGPT Ads app for Shopify.
Select Connect Account.
Choose an existing Ads Manager account. If you need to create an account, confirm your organization, account name, website, industry, country, currency, and time zone.
Select or create OpenAI Pixel for Shopify.
Connect the Pixel to allow eligible Shopify commerce events to flow to Ads Manager.
Wait for your product inventory to sync into your ChatGPT Ads product feed. Sync time varies based on catalog size and system conditions.
In Ads Manager, use the synced product feed to create product ads.
What the Connection with ChatGPT Ads syncs
The ChatGPT Ads integration with Shopify will sync:
Product inventory and catalog information for product ads
Store updates that help keep product information current
Commerce events through the connected OpenAI Pixel for Shopify to track and optimize performance
Create a ChatGPT Ad Campaign in Shopify
Open the ChatGPT Ad in Shopify
Click on Create Campaign
Enter a Campaign Name, Budget, Optimization Event and Targeting
Select the Ad type you’d like to run - all products, single product or website
Select the products to include in the ad
Review the ad preview
Select Create and Launch campaign
Note: while all the key functionality is available in Shopify, more functionality (example: advertisers can set budgets at $28 versus fixed increments of $25) is available to advertisers in ads manager if desired.
View Campaign Attribution and Performance
To view overall ad performance, go to the Analytics tab in Shopify and view your results.
To view detailed performance, navigate to ChatGPT Ads Manager and review campaigns there.
Manage your Shopify Connection
To manage the Shopify connection, open Settings in the ChatGPT Ads app for Shopify. From Settings, you can review the connected Ads Manager account, manage the product feed, and update the connected Pixel.
Disconnect Shopify
Disconnecting Shopify stops future product updates from your store. Disconnecting does not delete your Ads Manager account or existing campaigns. Existing campaigns may pause or stop updating if they depend on the disconnected Shopify product feed.
Troubleshooting
If your products do not appear in Ads Manager:
Confirm that the Shopify app is connected to the correct Ads Manager account.
Confirm that the product feed has finished syncing.
Check that your Shopify products are active and available.
Confirm that OpenAI Pixel for Shopify is connected.
Refresh Ads Manager after the sync completes.
Confirm you are using either Chrome or Safari as a browser.
If the issue continues, contact ads-support@openai.com with the ChatGPT Ads Manager account you are trying to connect.