If you are having trouble signing in, please take a look at the following most frequently encountered errors:

Error Message: There is already a user with email 'aaa@bbb.ccc'. Please sign into that account using the same identity provider you used before, or contact support@openai.com if you need any assistance

You will see this error if you attempt to login in using a different authentication method from what you originally used to register your account. We currently don't support switching authentication methods. Your account can only be authenticated if you log in with the auth method that was used during initial registration. For example, if you registered using Google sign-in, please continue using the same method.

Error message: The user already exists.

This likely means you already began the sign up process, but did not complete it. Try to Login instead.


If you are still having trouble, try resetting your password:

  1. Logout or open an incognito browser

  2. Go to https://beta.openai.com/login

  3. Click ‘forgot password’

I signed up after receiving the Welcome email but have not received a verification email.

Register at https://beta.openai.com/signup.

If you’re still having trouble, please reach out to support@openai.com for assistance.

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