When you first receive the invitation email to DALL•E 2, you'll need to click the "Get Started" button, which will navigate you to labs.openai.com/auth/signup. When signing up, please make sure that you are using the same email or email alias that you joined the waitlist with character-by-character.

If problems persist, try accessing the invitation using an incognito browser/clear cache and retry signing up with the email you joined the waitlist with.

If you already have an account at beta.openai.com and received the invitation to the same email you use with beta.openai.com:

You can proceed to login at labs.openai.com/auth/login and login using the same authentication method that you used with beta.openai.com.

If you already have an account at beta.openai.com and received the invitation at a DIFFERENT email:

You can sign-up at labs.openai.com/auth/signup and create a new account using the email that received the invitation. It's not currently possible to merge accounts, so you'll need to rejoin the waitlist with your beta.openai.com email if you'd like to use that one.

If you don't have any accounts with us:

You'll need to signup at labs.openai.com/auth/signup and create a new account using the same email that you received the invitation.

It's not possible to switch authentication methods after account creation, so please sign-up using your preferred method (Username-Password, Google Sign-in, and Microsoft Sign-in).

If you're still having trouble after following the above steps, please contact support@openai.com.

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