Error Code 401 - Incorrect API key provided

Handling 401 - Incorrect API key provided errors

Updated over a week ago

This error message indicates that you're not using the expected API key in your request. This could happen for several reasons, such as:

  • There's a typo or an extra space in your API key.

  • You are using an API key that belongs to a different organization.

  • You are using an API key that has been deleted or deactivated.

  • Your API key might be cached.

To resolve this error, please follow these steps:

  • Try clearing your browser's cache and cookies then try again.

  • Check that you are using the correct API key in your request header. Follow the instructions in our Authentication section to ensure your key is correctly formatted (i.e. 'Bearer <API_KEY>')

  • If you are unsure whether your API key is correct, you can generate a new one here. Make sure to replace your old API key in your codebase and follow our best practices for keeping your key safe.

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