Updated over a week ago

An APIConnectionError indicates that your request could not reach our servers or establish a secure connection. This could be due to a network issue, a proxy configuration, an SSL certificate, or a firewall rule.

If you encounter an APIConnectionError, please try the following steps:

  1. Check your network settings and make sure you have a stable and fast internet connection. You may need to switch to a different network, use a wired connection, or reduce the number of devices or applications using your bandwidth.

  2. Check your proxy configuration and make sure it is compatible with our services. You may need to update your proxy settings, use a different proxy, or bypass the proxy altogether.

  3. Check your SSL certificates and make sure they are valid and up-to-date. You may need to install or renew your certificates, use a different certificate authority, or disable SSL verification.

  4. Check your firewall rules and make sure they are not blocking or filtering our services. You may need to modify your firewall settings.

  5. If the issue persists, contact our support team and provide them with the following information:

    • The model you were using

    • The error message and code you received

    • The request data and headers you sent

    • The timestamp and timezone of your request

    • Any other relevant details that may help us diagnose the issue

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