ChatGPT Returns to Italy: Frequently Asked Questions

Frequently asked questions about the recent changes for ChatGPT users in Italy

Updated over a week ago

Q: Is ChatGPT available again in Italy?

A: Yes, we're pleased that ChatGPT is available again in Italy. Thank you for your patience.

Q: What happened to my ChatGPT Plus subscription?

A: On April 1, 2023, we issued refunds to all users in Italy who paid for a ChatGPT Plus subscription in March. Furthermore, we canceled subscription renewals in Italy to ensure users were not charged during the temporary suspension.

Q: How do I activate the one-month free ChatGPT Plus subscription now that the service has resumed in Italy?

A: As a token of our appreciation, we're offering one month of ChatGPT Plus for free to our users in Italy who had an active subscription before the temporary suspension. This free subscription period will start automatically, so you don't need to do anything to activate it. This free subscription period will end on May 31.

Q: Will my ChatGPT Plus subscription continue automatically after the free month?

A: No, after the one-month free ChatGPT Plus, your paid subscription won't restart automatically. You'll need to manually upgrade your account by clicking the "Upgrade" option in the ChatGPT sidebar, which will reappear after May 31, 2023.

Q: Can I upgrade to ChatGPT Plus before May 31, 2023?

A: No, you won't be able to upgrade to ChatGPT Plus before May 31, 2023. We're offering one month of ChatGPT Plus for free to our users in Italy who had an active subscription before the temporary suspension. After May 31, 2023, the "Upgrade" option will reappear in your ChatGPT sidebar, and you can upgrade your account then.

Q: Do users on free ChatGPT plans in Italy receive any benefits after the service resumes?

A: The one-month free ChatGPT Plus subscription is specifically for users in Italy who had an active subscription before the temporary suspension.

Q: How can I learn more about ChatGPT and how it was developed?

A: To learn more about ChatGPT and its development, read this help center article: How ChatGPT and Our Language Models Are Developed.

Q: How did OpenAI comply with the Garante’s order?

We have addressed or clarified the issues raised by the Garante, including:

  • A new help center article on how we collect and use training data.

  • Greater visibility of our Privacy Policy on the OpenAI homepage and ChatGPT login page.

  • Greater visibility of our user content opt-out form in help center articles and Privacy Policy.

  • Continuing to offer our existing process for responding to privacy requests via email, as well as a new form for EU users to exercise their right to object to our use of personal data to train our models.

  • A tool to verify users’ ages in Italy upon sign-up.

We appreciate the Garante for being collaborative, and we look forward to ongoing constructive discussions.

Q: How does OpenAI ensure privacy and compliance with Italian and EU laws?

A: We remain dedicated to privacy and compliance with all relevant privacy laws, including GDPR. Learn more about our privacy practices by visiting our Privacy Policy and this help center article: How ChatGPT and Our Language Models Are Developed.

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