If you are experiencing billing issues such as an unexpected charge, difficulty upgrading to ChatGPT Plus, or have questions about your OpenAI invoice, please send us a message via our chat widget in the bottom right of your screen and select the "Billing" option.
When reaching out, please include:
Your email address associated with your account
If you’re experiencing an issue with ChatGPT Plus, include the date you started your subscription
If you’re looking to cancel or manage your ChatGPT account, follow these steps:
Visit the ChatGPT website (https://chat.openai.com/chat) and click on 'My Account' in the sidebar.
In the pop-up window, click on 'Manage my subscription.'
You'll be directed to your billing page where you can select 'Cancel Plan.'
We appreciate your patience and understanding as we work to resolve these issues and provide you with the best possible service.