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How can I contact support about billing?
How can I contact support about billing?

Here's how to reach out to the team about a billing issue

Michael Schade avatar
Written by Michael Schade
Updated over a week ago

If you are experiencing billing issues such as an unexpected charge, difficulty upgrading to ChatGPT Plus, or have questions about your OpenAI invoice, please send us a message via our chat widget in the bottom right of your screen and select the "Billing" option.

When reaching out, please include:

  • Your email address associated with your account

  • If you’re experiencing an issue with ChatGPT Plus, include the date you started your subscription

If you’re looking to cancel or manage your ChatGPT account, follow these steps:

  1. Visit the ChatGPT website ( and click on 'My Account' in the sidebar.

  2. In the pop-up window, click on 'Manage my subscription.'

  3. You'll be directed to your billing page where you can select 'Cancel Plan.'

We appreciate your patience and understanding as we work to resolve these issues and provide you with the best possible service.

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