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Why am I seeing duplicate charges?
Why am I seeing duplicate charges?
Yaniv Markovski avatar
Written by Yaniv Markovski
Updated over a week ago

As of April 4, 2023, we are aware of a bug affecting a small fraction of ChatGPT users that may result in duplicate charges. Our team is working to proactively detect these accounts and refund customers.

If you've experienced this issue and would like to report your duplicate charge, you can contact us via our chat widget in the bottom right of your screen, select "Billing" and select "Report a duplicate charge".

If you're impacted by this issue, please share these:

✉️ email address

📆 subscription start date

➕ any extra relevant information

We will respond to your inquiry as soon as possible.

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