Why am I being asked to verify my age?
To comply with legal requirements, users in some locations are required to verify their age before continuing to use the service.
How age verification works
When you log into ChatGPT, you'll see a banner prompting you to verify your age.
You will have 60 days to complete this process, after which your access to ChatGPT will be disabled until you complete age verification.
We rely on a third party service, Yoti, to complete age verification checks. You will be prompted to enter the necessary details to confirm your age. Depending on the method you choose, you may be asked to take a selfie, upload a government identification, or use the Yoti app.
Once verified, you will be redirected back to ChatGPT, and you can continue using the service as usual. If your access was previously blocked or deactivated, try logging in to ChatGPT again to confirm that your account access has been restored. For information about our use of personal data please see our Privacy Policy.
What if I’m between the ages of 13 and 17 years old?
You will need to have your parent or guardian complete the age verification check on your behalf.
What happens if I fail the age verification?
Your access to ChatGPT will be blocked until you complete age verification.
'Unfortunately, your age could not be verified. Please try again later.'
This error message means that you started the age verification process but canceled it for any reason.
'Unfortunately, your age could not be verified. Please contact support.'
This indicates you've reached the limit of age verification attempts without success. As a result, your account is deactivated for security reasons. Please contact support by visiting help.openai.com.