The owners of a Team workspace may cancel the subscription to the workspace or fail to make a payment. If so, in most cases, users can continue to access the Team workspace until the end of the next billing cycle, after which the workspace will be deactivated. It’s also possible that a workspace may be deactivated sooner in the case of fraud, abuse, or other violation of our terms.

If a Team workspace is deactivated, data within the workspace will remain intact, but users will not be able to access the workspace. Only workspace owners will have access to the workspace settings to reactivate the Team workspace. If a user's Team workspace is deactivated and the user has an existing personal workspace, the user will still have access to their personal workspace. Otherwise, the user will be invited to create a new personal workspace. Please note that if a user chose earlier to merge their personal workspace with their Team workspace, the user's previous personal workspace cannot be recovered (see this help article).

Only workspace owners can reactivate a deactivated workspace. After logging in, a workspace owner who is part of a deactivated workspace will be provided the option to pay the outstanding invoice. Once the workspace has been reactivated, access is restored to all members of the workspace.