From the ChatGPT major outage incident on June 4th, 2024. Originally shared on status.openai.com.
On June 4th, 2024 we experienced an outage affecting all users on all plans of ChatGPT from 2:15 PM and resolved at 5:01 PM GMT. The API and platform.openai.com were not impacted.
Even though the issue is resolved, some users may need to do a 'hard refresh' to avoid access issues with ChatGPT on the web (chatgpt.com). Here are the instructions based on your operating system and browser:
Mac:
Chrome and/or Firefox: Press Cmd + Shift + R
Safari: Press Cmd + Option + R
PC:
Chrome, Firefox, Microsoft Edge: Press Ctrl + F5
Mobile devices:
To hard refresh in your browser on a mobile device, you will need to manually clear the cache in browser settings before reloading the page.