How long does it take to verify my documents and reactivate my account?
Once your ID documents have been submitted successfully, it usually takes a few hours to validate the documents and verify you meet the minimum age requirements for using our services.
You will receive an email notification regarding the outcome, along with any additional steps if needed.
How do I know that OpenAI received my ID documents?
If you used Stripe to verify your age, you should see a confirmation screen indicating that your documents have been submitted successfully.
If you see this confirmation, your documents have been received.
If you see an error message, a different screen, or if you exited the process early, your documents were not submitted. Please retry the submission process here.
How long does OpenAI keep my ID document data?
Your ID document data is deleted immediately after the age verification process is complete.