Overview
OpenAI uses Kodex to receive and respond to communications from government authorities. This page explains how to submit a request or inquiry to OpenAI through Kodex.
Before you begin
You will need a verified government account. If you do not already have one, visit the Kodex government signup page and complete the required verification step.
If you have trouble creating an account, logging in, or accessing the Kodex platform, please contact Kodex Support: help@kodexglobal.com.
Note: This portal is reserved for authorized government authorities only. If you are not an authorized government authority, please refer to our Report Content form to tell us about potential policy violations or illegal content.
Submit a request to OpenAI
Step 1: Log in and select OpenAI
Sign in to your Kodex portal.
In the list of organizations available in Kodex, select the relevant OpenAI entity:
OpenAI OpCo, LLC (customers outside the EEA and Switzerland)
OpenAI Ireland Ltd. (customers in the EEA and Switzerland)
Step 2: Select the relevant service
Select the service relevant to your request. For example, for advertisement-related requests, select ChatGPT Ads.
Step 3: Choose the relevant submission path
Kodex provides two main submission paths for OpenAI:
Content Removal
Use Content Removal when your request relates to content that you believe should be removed or restricted, including:
Requests or orders relating to specific content
Notices that content may be unlawful or otherwise prohibited
Requests that require content review and action
For an advertisement removal request, select ChatGPT Ads as the service, then select Content Removal.
User Data
Use User Data when your request relates to access to user data. Guidance is found in our OpenAI Government User Data Request Policy.
If you are unsure which path applies, choose the path that best matches your request. You may also use Quick Question (below) to ask for guidance.
Submit general questions or compliance inquiries (“Quick Question”)
If your message is not a content removal request and is not a user data request — for example, a general question about compliance, processes, or how to submit a request — use the Quick Question option:
Select either Content Removal or User Data (either is acceptable for general inquiries).
Select Quick Question.
Submit your inquiry in English in the free-form text field and include any relevant details.
What happens after you submit
Your submission is delivered to OpenAI for review.
OpenAI will respond through Kodex.
You will be notified in Kodex and/or by email associated with your Kodex account when a response is posted.