OpenAI

Terms of Use and Privacy Policy updates

Updated: 11 minutes ago

You should read our full updated Terms of Use and Privacy Policy, which apply for individual residents in the European Economic Area (EEA), Switzerland, and the UK, but below is a quick overview of some key changes. These changes will take effect on February 15, 2024.

What changed in the update to the Terms of Use?

Key updates to our Terms of Use:

Who We Are

We have changed the OpenAI entity that provides our services like ChatGPT to EEA and Swiss residents to our Irish entity, OpenAI Ireland Limited.

There are no changes for residents of the UK. OpenAI, L.L.C. will continue to be the service provider for UK users.

Additional Service-Specific Terms

We have clarified which service-specific terms and policies apply to your use of our services, depending on the features and functionalities you use.

Using our Services

We have clarified what you can and cannot do when you use our services. We want everyone to use our services safely and responsibly, so we also include a list of examples of what users are prohibited from doing. It is important you read this section and our Usage Policies carefully.

Content

We updated this section to clarify your ownership rights in relation to input and output from our services, improve transparency on how we use your content, and include additional notice about how output from our services may be inaccurate.

Paid Accounts

We have included additional terms applicable to paid accounts and subscriptions (like ChatGPT Plus). We also include more information around our fees and your rights in relation to refunds and cancellations.

We have clarified that, as an EEA consumer, you have specific rights during the first two weeks after your purchase, this is called a “cooling off period” during which you can change your mind. We also note that you can cancel your paid subscription at any time.

Termination and Suspension

We have clarified that you can stop using our services at any time, and we link to instructions on how you can close your OpenAI account.

We have also increased transparency around when we may suspend or terminate your account and the process we will follow when we do so. We have also explained how you can appeal these decisions.

Our Commitments to You

We have committed to providing our services to you with reasonable skill and care, and to act with professional diligence. We have also made clear that, as an EEA consumer, you have a legal guarantee that covers our services.

Dispute Resolution

We have updated the dispute resolution options that are available to you in the event of concerns or disagreements. We have also linked to a new form that you can use to contact us.

Changes

We have clarified the circumstances in which we make changes to our terms and services, such as for legal or safety reasons, circumstances beyond our control, or adapting to or developing new technologies, and how we will notify you of these changes.

What changed in the Privacy Policy?

Key updates to our Privacy Policy:

Data Controllers

We have identified the data controllers responsible for processing the personal data of users in the European Economic Area, Switzerland, and the United Kingdom.

Personal Data We Collect

We’ve provided additional details and examples about the information we collect, such as when you participate in OpenAI’s events or surveys.

Business Accounts

We've provided information about how administrators of ChatGPT Enterprise and team accounts can access and control accounts associated with their organization.

Legal Bases for Processing

We've added a table that provides more information about the legal bases we rely on to process data in OpenAI’s services.

Which services are covered by the Terms of Use?

The Terms of Use apply to your use of ChatGPT, DALL·E, and any of OpenAI's other services that are intended for use by individuals. The Business Terms apply to the services intended for use by businesses, like ChatGPT Enterprise and the OpenAI API.

Why did we create separate Business Terms for ChatGPT Enterprise and the OpenAI API?

Business and organizational users often have needs and concerns that differ from those of individual users, such as data processing requirements and team management. The separate Business Terms are designed to address those specific aspects in detail. This way, you can find the information that's most relevant to you, whether you're an individual looking for general terms or a business seeking specifics on API usage or enterprise services.

When do these changes take effect?

The updated Terms of Use take effect on February 15, 2024.

What if I don't want to agree to the updated Terms of Use?

By continuing to use our services after February 15, 2024, you are agreeing to the updated Terms of Use. If you do not agree to the updates, you may delete your account.

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