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"Oops! You do not have an account because it has been deleted or deactivated."
"Oops! You do not have an account because it has been deleted or deactivated."

Help for deletion and deactivation error messages on sign up or log in.

Updated over 10 months ago

If you run into the message "You do not have an account because it has been deleted or deactivated" when signing in, it means your account has either been deleted by you or deactivated by our team.

Please check your email inbox, including the spam/junk folder, for a message from us.

If you deleted your account, you will have received emails to confirm receipt and completion of your deletion request.

If your account was deleted, unfortunately it can't be reactivated. You can read more about this here: Can you reactivate my account?

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