If you run into the message "You do not have an account because it has been deleted or deactivated" when signing in, it means your account has either been deleted by you or deactivated by our team.
Please check your email inbox, including the spam/junk folder, for a message from us.
If you deleted your account, you will have received emails to confirm receipt and completion of your deletion request.
If your account was deleted, unfortunately it cannot be reactivated. You can read more about this here: Can you reactivate my account? After 30 days, you may create a new account with the same email address, provided the prior account was fully deleted (not deactivated).
If your account was deactivated because you have not completed identity verification, please follow the instructions in the verification email we sent you or contact us to resend the verification link.
For more information about identity verification, please see:
Customers in Italy: you have 60 days to complete age verification. After this period, your account will be disabled until verification is completed.