Account, login and billing
Refund requests, billing and login issues
Why can't I reset my password?
Why am I not receiving my phone verification code?Troubleshooting tips for receiving verification code
How can I change my default organization?
Can I change my email address?
Can I change my authentication method?Changing or switching authentication method used to sign into ChatGPT is generally not supported - even if you delete your account.
How do I change my account password?Follow the steps below to reset your password
How do I add, change, or remove members on my OpenAI API account?Learn how to add, remove, or invite members to an account on platform.openai.com and understand the permissions/roles that a member can have
How can I contact support?Learn how to get in touch with our support team
How do I change my name for my OpenAI account?Changing your display name used for your OpenAI account.
How can I keep my OpenAI accounts secure?Protect your account from fraud with these best practices.
Does OpenAI offer Multi-factor authentication (MFA) / Two-Factor Authentication (2FA) ?How does MFA / 2FA work with OpenAI where do I enable it?
How do I delete my payment method?
How can I stop my API subscription?
Understanding the Usage DashboardHow to view your API usage by cost or by activity
How can I change the email associated with my API account?
How do I cancel my ChatGPT Plus subscription?
How can I report fraud or suspicious activity?
How can I change my invoice date?
How can I contact support about billing?Here's how to reach out to the team about a billing issue
How much does GPT-4 cost?
What is prepaid billing?
How do I submit a VAT exemption request?
How do I request a refund for ChatGPT Plus?
Why was my credit card declined?
How can I change the billing details on my invoice?
I want to move my ChatGPT subscription to the API.
Why did my ChatGPT Plus renewal transaction fail?
I never authorized my ChatGPT Plus payment, what can I do?
As a European customer, how can I request a refund?
After updating my API payment method, I noticed a $5 charge. Is this a temporary hold?
Phone verification FAQUnderstanding the phone verification requirement to generate your first API key on platform.openai.com
Phone number requirement for new API keys
Can I use a premium number, landline, Google Voice, or other VoIP phone number?
Have you always blocked VoIP numbers?
Can I phone verify over email/call instead of SMS?
Why am I not receiving my phone verification code SMS?
What does this error mean? "Detected suspicious behavior from phone numbers similar to yours"
How many times can I use the same phone number to complete the phone verification associated with an OpenAI account's first API key generation?
How do free trial tokens work?
How do I resolve I get an error that I can't sign up due to "unsupported country"?
Which countries do you support for WhatsApp phone verification?
What does phone verification look like?