Account, login and billing
Refund requests, billing and login issues
"Oops! You do not have an account because it has been deleted or deactivated."Help for deletion and deactivation error messages on sign up or log in.
Advanced Account SecurityLearn how to enroll in Advanced Account Security, what protections it adds, and who can use it.
Can I transfer my ChatGPT subscription to a new account?ChatGPT subscriptions cannot be transferred between accounts.
ChatGPT and API services in unsupported countries and territories
Flexible pricing for the Enterprise, Edu, and Business plansFrequently asked questions and key information about flexible pricing
How can I contact sales?Learn how to connect with OpenAI’s Sales team for Enterprise or API needs.
How do I get access to OpenAI's Discord server?
Multi‑currency billingLearn about which currencies and payment methods you can use to pay for your ChatGPT subscription
My account was deactivated because I didn't verify my age in time.How to deal with expired age verification.
Passkeys to Secure Your OpenAI Account
Phone only signups
Taiwan VAT and eGUI
Updating billing information, Tax ID, and VAT IDHow to update billing information, Tax ID, and VAT ID for ChatGPT and OpenAI API accounts.
Why Am I Being Asked to Verify My Login?
Account management
Can I Change How I Log Into My Account (Authentication Method)?Can I Change My Sign-In Method for ChatGPT or the API platform?
Can you reactivate my deleted account?I deleted my account, but now I want to access it again.
Domain Verification
Enabling or disabling multi-factor authentication (MFA)How to turn multi-factor authentication (MFA) on or off for your OpenAI account.
How can I change my default organization?
How can I change the email associated with my API account?
How can I contact support?Need assistance? Here's how to reach us and get the help you need.
How can I keep my OpenAI accounts secure?Protect your account from fraud with these best practices.
How can I report fraud or suspicious activity?
How can I stop my API subscription?Learn how to cancel your API subscription, what happens after cancellation, and when your final charges will apply.
How do I add, change, or remove members on my OpenAI API account?Learn how to add, remove, or invite members to an account on platform.openai.com and understand the permissions/roles that a member can have
How do I cancel my ChatGPT subscription?Subscription cancellation options and details
How do I change my name for my OpenAI account?Changing your display name used for your OpenAI account.
How to change your email addressInstructions for OpenAI users and Administrators to change account email address
Managing active sessions in ChatGPTLearn how to review active sessions, log out of individual sessions, and log out of all sessions from ChatGPT security settings.
Managing projects in the API platform
Resetting or Changing Your ChatGPT PasswordIf you're having trouble accessing your account, or if you want to update your password, follow the steps below.
Verifying Communications from OpenAI
Billing questions
After updating my API payment method, I noticed a $5 charge. Is this a temporary hold?
Can you extend my credits?Can I have my grant credits or purchased credits extended?
How can I change my invoice date?Learn how billing and invoicing work for ChatGPT and API usage.
How can I change the billing details on my invoice?
How can I delete or remove my payment method?
How can I find my past ChatGPT invoices?
How can I move my ChatGPT subscription to the API?
How can I request a U.S. sales tax exemption?
How can I set up prepaid billing?
How do I export monthly usage details from the API Usage Dashboard?
How do I request a refund for my ChatGPT subscription?Refund eligibility and request steps for ChatGPT subscriptions
Managing Billing Settings on ChatGPT Web and Platform
The Japanese Consumption Tax on your OpenAI Invoices
Unauthorized ChatGPT or API Credit Purchase Charges: How to Request a RefundGet assistance for unrecognized charges
What is prepaid billing?
Why am I seeing a message that my subscription is associated with another account?
Why did my ChatGPT Plus or ChatGPT Pro renewal transaction fail?
Why was my credit card declined?
Login issues
Fix SSO login errors caused by email or domain mismatchThis article proposes troubleshooting for errors "SSO mismatch user creation" / "sso_mismatch_user_creation" when a User is trying to accept an invite to a ChatGPT workspace / API Org
I'm travelling to a different country and I can't access ChatGPT or the API.If you're travelling to a region we don't currently support, you may have trouble logging in to your account.
I've received a verification email I didn't request.
June 10th Service Disruption FAQInformation for ChatGPT and API users in South Korea
Something went wrong. Please make sure your device's date and time are set properly. Check that your internet connection is stable, then restart the app and try again. (DeviceCheckError)
Why am I receiving a ‘Suspicious Activity Alert?’
Why can't I log in to the OpenAI API Platform?Troubleshooting common login issues and steps to regain access to your account.
Phone verification
Can I phone verify over email/call instead of SMS?
Can I use a premium number, landline, Google Voice, or other VoIP phone number?
Have you always blocked VoIP numbers?
How many times can I use the same phone number to complete the phone verification associated with an OpenAI account's first API key generation?
How to change the phone number associated with your accountArticle includes confirmation that changing the phone number for your account is not supported
What does phone verification look like?
Which countries do you support for WhatsApp phone verification?Learn which countries are supported for WhatsApp phone verification
Why can't I sign up due to "unsupported country"?We don't currently support ChatGPT and API access in all regions and countries.