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Account, login and billing
Refund requests, billing and login issues
62 articles
How can I set up billing for my account?Setting up billing for ChatGPT Plus, ChatGPT Team, and the API.
How do I update my account's billing information (e.g. VAT ID)?
Can I set up annual billing for ChatGPT?
"Oops! You do not have an account because it has been deleted or deactivated."Help for deletion and deactivation error messages on sign up or log in.
How can I contact sales?
How do I get access to OpenAI's Discord server?
ChatGPT and API services in unsupported countries and territories
How to transfer a ChatGPT Plus or ChatGPT Pro subscription to a new accountPlus or Pro subscriptions cannot be transferred between accounts. This article includes more details about that ChatGPT limitation.
What is a One-Time Password (OTP) and Why Did You Receive One?
Phone only signups (beta)
Why can't I reset my password?
Why am I not receiving my phone verification code?Troubleshooting tips for receiving verification code
How can I change my default organization?
How to change your email addressWe do not support changing an email address. This article includes other available options.
Can I change my authentication method?Can I Change My Sign-In Method for ChatGPT or the API platform?
How do I change my account password?Follow the steps below to reset your password
How do I add, change, or remove members on my OpenAI API account?Learn how to add, remove, or invite members to an account on platform.openai.com and understand the permissions/roles that a member can have
How can I contact support?Learn how to get in touch with our support team
How do I change my name for my OpenAI account?Changing your display name used for your OpenAI account.
How can I keep my OpenAI accounts secure?Protect your account from fraud with these best practices.
Enabling Multi-Factor Authentication (MFA) with OpenAIHow does MFA work with OpenAI? Where do I enable it?
How do I delete my payment method?
How can I stop my API subscription?
Usage Dashboard (Legacy)How to view your API usage by cost or by activity in the Legacy Usage Dashboard
How can I change the email associated with my API account?
How do I cancel my subscription for ChatGPT Plus or ChatGPT Pro?You can cancel your ChatGPT Plus or ChatGPT Pro subscription at any time.
How can I report fraud or suspicious activity?
Domain Verification
Can you reactivate my deleted account?I deleted my account, but now I want to access it again.
Managing projects in the API platform
Why can't I log in to OpenAI platform?Troubleshooting Login Issues
I've received a verification email I didn't request.
I'm travelling to a different country and I can't access ChatGPT or the API.If you're travelling to a region we don't currently support, you may have trouble logging in to your account.
Something went wrong. Please make sure your device's date and time are set properly. Check that your internet connection is stable, then restart the app and try again. (DeviceCheckError)
Why am I receiving a ‘Suspicious Activity Alert?’
How can I change my invoice date?
How can I contact support about billing?Here's how to reach out to the team about a billing issue
How much does GPT-4 cost?
How can I set up prepaid billing?
How do I submit a VAT exemption request?
How do I request a refund for ChatGPT Plus or ChatGPT Pro?
Why was my credit card declined?
How can I change the billing details on my invoice?
I want to move my ChatGPT subscription to the API.
Why did my ChatGPT Plus or ChatGPT Pro renewal transaction fail?
Unauthorized ChatGPT Plus, Pro, or API Credit Purchase Charges: How to Request a RefundGet assistance for unrecognized charges
After updating my API payment method, I noticed a $5 charge. Is this a temporary hold?
Can you extend my credits?Can I have my grant credits or purchased credits extended?
How to switch to prepaid billing from arrears billing?
What is prepaid billing?
The Japanese Consumption Tax on your OpenAI Invoices
Phone verification FAQUnderstanding the phone verification requirement to generate your first API key on platform.openai.com
Phone number requirement for new API keys
Can I use a premium number, landline, Google Voice, or other VoIP phone number?
Have you always blocked VoIP numbers?
Can I phone verify over email/call instead of SMS?
Why am I not receiving my phone verification code SMS?
How many times can I use the same phone number to complete the phone verification associated with an OpenAI account's first API key generation?
Why can't I sign up due to "unsupported country"?We don't currently support ChatGPT and API access in all regions and countries.
Which countries do you support for WhatsApp phone verification?
What does phone verification look like?
How to change the phone number associated with your accountArticle includes confirmation that changing the phone number for your account is not supported and links to resources to further help.