Account, login and billing
Refund requests, billing and login issues
"Oops! You do not have an account because it has been deleted or deactivated."Help for deletion and deactivation error messages on sign up or log in.
Advanced Account SecurityLearn how to enroll in Advanced Account Security, what protections it adds, and who can use it.
Can I transfer my ChatGPT subscription to a new account?ChatGPT subscriptions cannot be transferred between accounts.
ChatGPT Desktop Referral PromotionsTerms for ChatGPT Desktop referral offers
ChatGPT and API services in unsupported countries and territoriesUnderstand how unsupported countries, territories, and payment methods affect access to ChatGPT and the API.
Flexible pricing for the Enterprise, Edu, and Business plansFrequently asked questions and key information about flexible pricing
How can I contact sales?Learn how to connect with OpenAI’s Sales team for Enterprise or API needs.
How do I get access to OpenAI's Discord server?
Multi‑currency billingLearn about which currencies and payment methods you can use to pay for your ChatGPT subscription
My account was deactivated because I didn't verify my age in time.How to deal with expired age verification.
OpenAI + Yubico YubiKey bundleLearn about the YubiKey bundle for eligible OpenAI users.
Passkeys to secure your OpenAI accountLearn how passkeys work and how to add or manage passkeys for your OpenAI account.
Phone-only signups
Taiwan VAT and eGUIUnderstand Taiwan VAT charges and find or download your electronic Government Uniform Invoice.
Updating billing information, Tax ID, and VAT IDHow to update billing information, Tax ID, and VAT ID for ChatGPT and OpenAI API accounts.
Why Am I Being Asked to Verify My Login?Understand login verification requests and troubleshoot one-time passwords or push-notification approvals.
Why am I getting "Sorry, you have been blocked" Error?Resolve Cloudflare access blocks by checking your VPN, network location, or temporary IP restrictions.
Account management
Can I Change How I Log Into My Account (Authentication Method)?Can I Change My Sign-In Method for ChatGPT or the API platform?
Canceling your ChatGPT subscriptionLearn how to cancel a ChatGPT subscription purchased on the web, through the Apple App Store, or through Google Play.
Creating a new ChatGPT account after deletionLearn whether you can reactivate your ChatGPT account after deletion or deactivation and when you can create a new account with the same email address.
Domain Verification
Enabling or disabling multi-factor authentication (MFA)How to turn multi-factor authentication (MFA) on or off for your OpenAI account.
How can I change my default organization?Change the default organization associated with your OpenAI API account from your profile settings.
How can I change the email associated with my API account?
How can I contact support?Need assistance? Here's how to reach us and get the help you need.
How can I keep my OpenAI accounts secure?Protect your account from fraud with these best practices.
How can I report fraud or suspicious activity?Secure your account, rotate exposed API keys, and report suspected fraud or unauthorized activity to OpenAI.
How can I stop my API subscription?Learn how to cancel your API subscription, what happens after cancellation, and when your final charges will apply.
How do I add, change, or remove members on my OpenAI API account?Learn how to add, remove, or invite members to an account on platform.openai.com and understand the permissions/roles that a member can have
How do I change my name for my OpenAI account?Changing your display name used for your OpenAI account.
How to change your email addressInstructions for OpenAI users and Administrators to change account email address
Managing active sessions in ChatGPTLearn how to review active sessions, log out of individual sessions, and log out of all sessions from ChatGPT security settings.
Managing projects in the API platform
Resetting or Changing Your ChatGPT PasswordIf you're having trouble accessing your account, or if you want to update your password, follow the steps below.
Use multiple accounts with account switchingSwitch between two ChatGPT accounts while keeping their conversations, billing, workspaces, and settings separate.
Verifying Communications from OpenAIIdentify official OpenAI websites, social media accounts, apps, email domains, and phone numbers.
Billing questions
After updating my API payment method, I noticed a $5 charge. Is this a temporary hold?Understand why updating your API payment method can create a temporary $5 authorization hold.
Can you extend my credits?Can I have my grant credits or purchased credits extended?
How can I change my invoice date?Learn how billing and invoicing work for ChatGPT and API usage.
How can I change the billing details on my invoice?Update billing details for future ChatGPT or API invoices, and learn when to contact support about past invoices.
How can I delete or remove my payment method?Remove a saved payment method from ChatGPT or the API Platform and troubleshoot subscriptions, unpaid invoices, or account restrictions.
How can I find my past ChatGPT invoices?Find and download past ChatGPT Plus, Pro, or Business invoices from the appropriate billing portal.
How can I move my ChatGPT subscription to the API?
How can I request a U.S. sales tax exemption?Submit a U.S. sales tax exemption request with the correct documentation, seller details, and account information.
How can I set up prepaid billing?Set up prepaid API billing, purchase credits, configure automatic recharges, and understand delayed charges.
How do I avoid being charged twice if I subscribe to ChatGPT on iOS, Android, and the web?Prevent duplicate ChatGPT subscription charges across the Apple App Store, Google Play, and chatgpt.com.
How do I export monthly usage details from the API Usage Dashboard?Export monthly API usage and detailed cost data from the API Usage Dashboard for reporting and invoice reconciliation.
How do I request a refund for my ChatGPT subscription?Refund eligibility and request steps for ChatGPT subscriptions
Managing Billing Settings on ChatGPT Web and PlatformManage billing settings for ChatGPT subscriptions, Business or Enterprise workspaces, and the separate API Platform.
The Japanese Consumption Tax on your OpenAI InvoicesUnderstand when Japanese Consumption Tax applies to OpenAI invoices and how Qualified Invoices work.
Unrecognized ChatGPT or API Credit Purchase ChargesGet assistance for unrecognized charges
What is prepaid billing?Understand how prepaid API billing works, including credit purchases, auto-recharge, expiration, and refunds.
Why am I seeing a message that my subscription is associated with another account?Fix subscription errors caused by an App Store or Google Play purchase being linked to another ChatGPT account.
Why did my ChatGPT Plus or ChatGPT Pro renewal transaction fail?Troubleshoot failed ChatGPT Plus or Pro renewal payments by checking your bank, billing details, and region.
Why was my credit card declined?Find out why a credit card payment was declined and how to resolve bank, card, authentication, or regional issues.
Login issues
Fix SSO login errors caused by email or domain mismatchThis article proposes troubleshooting for errors "SSO mismatch user creation" / "sso_mismatch_user_creation" when a User is trying to accept an invite to a ChatGPT workspace / API Org
I'm traveling to a different country and I can't access ChatGPT or the API.If you're traveling to a region we don't currently support, you may have trouble logging in to your account.
I've received a verification email I didn't request.Learn what to do if you receive an OpenAI verification email you did not request or accidentally verify an unwanted account.
June 10th Service Disruption FAQInformation for ChatGPT and API users in South Korea
Something went wrong. Please make sure your device's date and time are set properly. Check that your internet connection is stable, then restart the app and try again. (DeviceCheckError)Troubleshoot DeviceCheck errors by checking your device settings, internet connection, app version, and device integrity.
Why am I receiving a ‘Suspicious Activity Alert?’Understand suspicious activity alerts and take steps to secure your OpenAI account.
Why can't I log in to the OpenAI API Platform?Troubleshooting common login issues and steps to regain access to your account.
Phone verification
Can I use a premium number, landline, Google Voice, or other VoIP phone number?Learn which phone numbers are supported for verification and why landlines, VoIP, and premium numbers are not accepted.
How many times can I use the same phone number to complete the phone verification associated with an OpenAI account's first API key generation?
How to change the phone number associated with your accountArticle includes confirmation that changing the phone number for your account is not supported
What does phone verification look like?See how phone verification works when creating your first OpenAI API key, including WhatsApp verification where available.
Which countries do you support for WhatsApp phone verification?Learn which countries are supported for WhatsApp phone verification
Why can't I sign up due to "unsupported country"?We don't currently support ChatGPT and API access in all regions and countries.