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Account, login and billing
Account, login and billing

Refund requests, billing and login issues

62 articles
How can I set up billing for my account?Setting up billing for ChatGPT Plus, ChatGPT Team, and the API.
How do I update my account's billing information (e.g. VAT ID)?
Can I set up annual billing for ChatGPT?
"Oops! You do not have an account because it has been deleted or deactivated."Help for deletion and deactivation error messages on sign up or log in.
How can I contact sales?
How do I get access to OpenAI's Discord server?
ChatGPT and API services in unsupported countries and territories
How to transfer a Plus subscription to a new accountPlus subscriptions cannot be transferred between accounts. This article includes more details about that ChatGPT limitation.
API Platform - Single Sign-On (SSO) Integration for existing Enterprise customers

Why can't I reset my password?
Why am I not receiving my phone verification code?Troubleshooting tips for receiving verification code
How can I change my default organization?
How to change your email addressWe do not support changing an email address. This article includes other available options.
Can I change my authentication method?Changing or switching authentication method used to sign into ChatGPT is generally not supported - even if you delete your account.
How do I change my account password?Follow the steps below to reset your password
How do I add, change, or remove members on my OpenAI API account?Learn how to add, remove, or invite members to an account on and understand the permissions/roles that a member can have
How can I contact support?Learn how to get in touch with our support team
How do I change my name for my OpenAI account?Changing your display name used for your OpenAI account.
How can I keep my OpenAI accounts secure?Protect your account from fraud with these best practices.
Enabling Multi-Factor Authentication (MFA) with OpenAIHow does MFA work with OpenAI? Where do I enable it?
How do I delete my payment method?
How can I stop my API subscription?
Understanding the Usage DashboardHow to view your API usage by cost or by activity
How can I change the email associated with my API account?
How do I cancel my ChatGPT Plus subscription?You can cancel your ChatGPT Plus subscription at any time.
How can I report fraud or suspicious activity?
Domain Verification
Can you reactivate my deleted account?I deleted my account, but now I want to access it again.
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