Account, login and billing
Refund requests, billing and login issues
Advanced Account SecurityLearn how to enroll in Advanced Account Security, what protections it adds, and who can use it.
ChatGPT Desktop Referral PromotionsTerms for ChatGPT Desktop referral offers
ChatGPT and API services in unsupported countries and territoriesUnderstand how unsupported countries, territories, and payment methods affect access to ChatGPT and the API.
Flexible pricing for the Enterprise, Edu, and Business plansFrequently asked questions and key information about flexible pricing.
How can I contact sales?Learn how to connect with OpenAI’s Sales team for Enterprise or API needs.
How do I get access to OpenAI's Discord server?Join OpenAI's official Discord server and complete the verification needed to access the community.
Multi‑currency billingLearn about which currencies and payment methods you can use to pay for your ChatGPT subscription
My account was deactivated because I didn't verify my age in time.How to deal with expired age verification.
OpenAI + Yubico YubiKey bundleLearn about the YubiKey bundle for eligible OpenAI users.
Passkeys to secure your OpenAI accountLearn how passkeys work and how to add or manage passkeys for your OpenAI account.
Phone-only signupsLearn how phone-only ChatGPT signups work, including availability, password resets, email linking, and phone number reuse.
Taiwan VAT and eGUIUnderstand Taiwan VAT charges and find or download your electronic Government Uniform Invoice.
Troubleshooting “deleted or deactivated” account errorsLearn what the deleted or deactivated account message means and how to get help with account access.
Updating billing information, Tax ID, and VAT IDLearn how to update billing information, Tax ID, and VAT ID for ChatGPT and OpenAI API accounts.
Why Am I Being Asked to Verify My Login?Understand login verification requests and troubleshoot one-time passwords or push-notification approvals.
Why am I getting "Sorry, you have been blocked" Error?Resolve Cloudflare access blocks by checking your VPN, network location, or temporary IP restrictions.
Account management
AI phone supportLearn how OpenAI’s AI phone support works, including supported regions, service limitations, and call data handling.
Canceling API pay-as-you-go serviceLearn how to cancel API pay-as-you-go service and understand access, outstanding charges, and prepaid credits after cancellation.
Canceling your ChatGPT subscriptionLearn how to cancel a ChatGPT subscription purchased on the web, through the Apple App Store, or through Google Play.
Changing your OpenAI account email addressLearn how to change your OpenAI account email for ChatGPT and the API Platform, and when to ask your organization’s administrator for help.
Changing your account sign-in methodLearn when you can change your sign-in method and how it affects MFA and account access.
Creating a new ChatGPT account after deletionLearn whether you can reactivate your ChatGPT account after deletion or deactivation and when you can create a new account with the same email address.
How can I contact support?Need assistance? Here's how to reach us and get the help you need.
How can I report fraud or suspicious activity?Secure your account, rotate exposed API keys, and report suspected fraud or unauthorized activity to OpenAI.
How do I change my name for my OpenAI account?Changing your display name used for your OpenAI account.
Keeping your OpenAI account secureProtect your account, review security activity, and respond to suspected unauthorized access.
Managing active sessions in ChatGPTLearn how to review active sessions, log out of individual sessions, and log out of all sessions from ChatGPT security settings.
Managing members in an API organizationAdd and remove members, manage invitations and roles, and use SCIM groups to control access to your API organization.
Managing multi-factor authentication (MFA)Learn how to turn multi-factor authentication on or off and use the sign-in methods available for your OpenAI account.
Managing projects in the API platformCreate and manage API projects, including member access, service accounts, API keys, model access, usage, and spend limits.
Requesting an additional API organizationLearn how to request a new API organization — and why using Projects might be a better option for most users.
Resetting or Changing Your ChatGPT PasswordIf you're having trouble accessing your account, or if you want to update your password, follow the steps below.
Using multiple ChatGPT accounts on web and mobileSwitch between ChatGPT accounts while keeping their conversations, billing, workspaces, and settings separate.
Verifying Communications from OpenAIIdentify official OpenAI websites, social media accounts, apps, email domains, and phone numbers.
Verifying your domain for OpenAI identityLearn how to verify a company or school domain, review where it applies, and avoid sign-in conflicts.
Billing questions
Buying and redeeming OpenAI gift cardsFind out where to buy an OpenAI gift card, how to redeem it, and where to get help.
Exporting monthly usage details from the API Usage DashboardExport monthly API usage and detailed cost data from the API Usage Dashboard for reporting and invoice reconciliation.
Finding past ChatGPT invoicesFind past ChatGPT Plus, Pro, or Business invoices in your billing settings.
How do I avoid being charged twice if I subscribe to ChatGPT on iOS, Android, and the web?Prevent duplicate ChatGPT subscription charges across the Apple App Store, Google Play, and chatgpt.com.
How do I request a refund for my ChatGPT subscription?Refund eligibility and request steps for ChatGPT subscriptions.
Invoice dates for ChatGPT and API billingLearn how billing and invoicing work for ChatGPT subscriptions and API usage.
Managing billing for ChatGPT and the API platformFind billing settings and support for your ChatGPT account, workspace, or API organization.
Removing a payment methodRemove a saved payment method from ChatGPT or the API Platform, or get help when removal is unavailable.
Report Fraudulent ChatGPT or API Credit Purchase ChargesReport a fraudulent charge.
Requesting a U.S. sales tax exemptionSubmit a U.S. sales tax exemption request with the correct documentation, seller details, and account information.
Setting up and managing prepaid API billingPurchase API credits, manage automatic recharges, and understand credit expiration, payment failures, and balance limits.
The Japanese Consumption Tax on your OpenAI InvoicesUnderstand when Japanese Consumption Tax applies to OpenAI invoices and how Qualified Invoices work.
Troubleshooting ChatGPT Plus or Pro renewal paymentsTroubleshoot failed ChatGPT Plus or Pro renewal payments by checking your bank, billing details, and region.
Troubleshooting ChatGPT subscription access and account changesFind the ChatGPT account linked to your subscription and resolve account-related purchase errors.
Understanding a temporary $5 API authorization holdUnderstand why updating your API payment method can create a temporary $5 authorization hold.
Using your ChatGPT wallet balanceCheck your wallet balance, use it for eligible purchases, and resolve common balance and payment issues.
Why was my credit card declined?Find out why a credit card payment was declined and how to resolve bank, card, authentication, or regional issues.
Login issues
I've received a verification email I didn't request.Learn what to do if you receive an OpenAI verification email you did not request or accidentally verify an unwanted account.
June 10th Service Disruption FAQInformation for ChatGPT and API users in South Korea
Troubleshooting OpenAI API Platform sign-inTroubleshoot common sign-in issues and regain access to your OpenAI API Platform account.
Why am I receiving a ‘Suspicious Activity Alert?’Understand suspicious activity alerts and take steps to secure your OpenAI account.
Phone verification
How many times can I use the same phone number to complete the phone verification associated with an OpenAI account's first API key generation?Learn the three-account limit for phone verification during initial API key generation and when a phone number may be reused after account deletion.
How to change the phone number associated with your accountArticle includes confirmation that changing the phone number for your account is not supported
What does phone verification look like?Learn about phone verification for Codex in the ChatGPT desktop app and first API key creation, and what to do if you cannot complete it.
Why can't I sign up due to "unsupported country"?We don't currently support ChatGPT and API access in all regions and countries.