OpenAI aims to create models that are useful for developers across a variety of domains and applications. We improve our models through research advancements and by applying them to real-world challenges and contexts.

By default, we don't use any inputs or outputs from our products for business users, including ChatGPT Team, ChatGPT Enterprise, and the API, to improve our models. However, we understand that API users today have limited mechanisms to improve model behavior over time for their specific use cases, such as instruction following or executing more complex app actions.

To let developers provide feedback, we offer the ability for API customers to explicitly opt-in to share feedback with us to improve model performance. Organizations can set granular permissions for opting-in at the project or organization level from their admin settings and can adjust or turn them off at any time.

This functionality is being incrementally rolled out to organizations; if you do not see the option to opt-in to feedback sharing on your organization settings page, your organization does not yet have access to the feature.

Note: You will need to be an account owner to opt-in to sharing API model feedback via the Playground. Accounts with Zero Data Retention enabled cannot opt into our feedback mechanisms.

Sharing Feedback in the Playground is disabled by default for all organizations. If an account owner wants to opt-in to sharing API model feedback for their organization, they can select “enabled” or “enabled for selected projects” on the organization settings page.

When this is set to “enabled,” members of an organization will see a “thumbs down” button on model responses in the Playground. When clicked, this will give the user the option to share feedback and the conversation up to that point (including prompts, outputs, and files uploaded) with our feedback systems.

API data from this opt-in program is used to identify common API usage patterns, measure model quality, and inform future evaluation and training of models. To help protect people’s privacy, we take steps to reduce the amount of personal information in our training datasets before they are used for any model improvement and training.

You can change your settings at any time and choose to opt out again. Remember, you’re always in control of your data and privacy when using the OpenAI API.

As a reminder, we don’t use data from our ChatGPT business offerings such as ChatGPT Team or ChatGPT Enterprise to improve our models. You can read more about how your data is handled in this help center article and on our Enterprise Privacy page.