What is a One-Time Password (OTP) and Why Did You Receive One?

An OTP (One-Time Password) is a temporary, unique code that we send to your email to verify your identity when you log in, especially from a new device or location. This added layer of security helps protect your account from unauthorized access.

You might have received an OTP if:

You’re logging in from a new or unrecognized device.
There’s been an attempt to log in from an unusual location.
You’re updating sensitive account information.
You’ve requested a security check on your account.

How Does the OTP Process Work?

Login Attempt: When you try to log in or make changes to your account, we check if the action requires extra verification.
OTP Sent: If additional verification is needed, we send a six-digit OTP to your registered email address.
Enter OTP: You’ll be prompted to enter the OTP on the login screen to confirm it’s really you.
Access Granted: Once you enter the correct OTP, you’ll be able to complete your login or action.

This process helps ensure that only you—or someone you authorize—can access your account.

Common OTP Issues and How to Fix Them

Use the table below to identify your problem and find the solution quickly.

Scenario	Possible Cause	Solution
Didn’t Receive the OTP Email?	Email filters (spam, junk), incorrect email address on file	Check your spam/junk folder, resend the OTP, verify your email address, or contact support.
Entered the OTP, but It’s Not Working?	Typo or using an expired/older OTP	Double-check the code, request a new OTP, and check for typos.
OTP Expired Before You Could Use It?	OTPs are time-sensitive and expire quickly	Request a new OTP and enter it promptly.
Account Locked After Multiple Failed Attempts?	Multiple incorrect OTP entries	Wait for the lock to expire, request a new OTP, or contact support if needed.
Received a Login Alert from an Unknown Location?	Login attempt from an unrecognized location or device	Update your password immediately, and monitor your account activity.

Need More Help?

If you’re still having trouble with your OTP or need more details on any of the scenarios above, check out our full help center article: