Overview
You can request a copy of eligible ChatGPT account data using available export or privacy-request options.
Downloaded data can include sensitive account information. Keep your download link and exported files secure.
ChatGPT provides two ways to request a copy of your data:
Use the Privacy Portal to submit a data request or exercise other privacy rights.
Use ChatGPT settings to request an export from an eligible signed-in account or workspace.
Before you begin, make sure you can access the email inbox or phone number associated with your account. You may need to verify account ownership.
If you use a ChatGPT Business, Enterprise, or ChatGPT for Healthcare workspace, contact your workspace owner about organization-managed data access. Self-service export is not available in these workspaces.
Availability
The following availability rules apply to exports requested from ChatGPT settings:
Available for ChatGPT Free, Go, Plus, Pro, and eligible ChatGPT Edu workspaces.
Not available while you are logged out.
Not available for ChatGPT Business, Enterprise, or ChatGPT for Healthcare workspaces.
For ChatGPT Edu eligibility and admin setup, see: Exporting data from a ChatGPT Edu workspace.
For ChatGPT Edu, data export depends on your assigned role, workspace settings, and whether data residency is enabled. If you do not see an export option, ask your workspace administrator.
Save your data before moving to a managed workspace
If you plan to move or merge a personal workspace into a ChatGPT Business, Enterprise, Edu, or ChatGPT for Healthcare workspace, request, download, and check your data export before the personal workspace is removed. Follow the steps inView your exported data to check the contents before you continue.
After a personal workspace is removed, you may no longer be able to open an earlier export link or request another export from that workspace.
Request your data through the Privacy Portal
Use the Privacy Portal to request a copy of your data or exercise other privacy rights.
Go to the Privacy Portal.
Select Make a Privacy Request.
Select I have a consumer ChatGPT account.
Select Download my data, then follow the instructions.
Export data from ChatGPT settings
Web
Sign in to ChatGPT.
Open your profile menu.
Select Settings.
Select Data controls.
Under Export data, select Export.
On the confirmation screen, select Confirm export.
iOS
Open the ChatGPT app and open your account settings.
Select Data controls.
Select Export data.
Select Confirm export. If the app instead offers Open ChatGPT on web, select it, sign in to the same account, and complete the web export steps above.
Android
Open the ChatGPT app and open Settings from your profile menu.
Select Data controls.
Select Export Data.
Review the confirmation and select Export Data. If the app instead offers Open ChatGPT on web, select it, sign in to the same account, and complete the web export steps above.
Download your export
ChatGPT sends an email or SMS message when the export is ready. Exports can take up to 7 days to arrive.
If you requested your export from ChatGPT settings, open the message and select Download data export. The download link expires 24 hours after you receive it.
Download a ChatGPT settings export while you are signed in to the same account that requested it.
If you requested your export through the Privacy Portal, follow the download instructions and expiry stated in your notification.
The downloaded ZIP file includes your chat history and other relevant account data.
Follow the steps in “View your exported data” to open your export and check that it contains the conversations you need. Check the contents before deleting chats or moving to a managed workspace. An export cannot restore chats that have already been deleted.
View your exported data
Your downloaded ZIP includes an export viewer (index.html), an easy way to explore your data in your browser. You can search your conversations, preview files, and read explanations of what the data means. The ZIP also contains your data files: conversations in JSON format, plus other data that may use CSV or other formats.
To open the export viewer:
Extract the downloaded ZIP file.
Open
index.htmlfrom the extracted folder in your browser.Select Choose folder, then select the extracted export folder.
Use ChatGPT, Codex, or Files to explore the data included in your export.
You can search the conversations included in your export and use Files to read file explanations and previews. The viewer processes files locally in your browser and does not upload them. Your original files stay unchanged.
Earlier exports may contain chat.html instead. Open that file to read the chat history included in the export.
Troubleshooting data exports
If your export has not arrived
Exports can take up to 7 days to arrive. Check the inbox, spam, and promotions folders for the email address associated with your account. If your account uses only a phone number, check your SMS messages. If your export has not arrived after 7 days, contact OpenAI Support.
If you already requested an export
Wait for the existing request to finish before submitting another request. While it is processing, ChatGPT may show that an export has already been requested.
If the download link expired or does not open
If you requested your export from ChatGPT settings, make sure you are signed in to the same account that requested it. Check the expiry for your export route under “Download your export.” If the link has expired, request a new export through ChatGPT settings or the Privacy Portal.
If a recent export link does not open on your phone, try opening the same link on a computer while signed in to the account that requested the export.
If the link is still valid but does not open, contact OpenAI Support. Include any error message and the browser and device you are using.
If the download stops or the ZIP will not extract
Check that the ZIP has finished downloading before you extract it. If the download stops or the completed ZIP will not extract, contact OpenAI Support. Include any error message, your browser and device, and the ZIP file size if available.
If your export seems incomplete
Confirm that you requested the export from the account and, if applicable, the workspace that contains the data. Follow the steps in View your exported data to open the export and search for the conversations you need.
If expected conversations or files are still missing, contact OpenAI Support. Describe what is missing, include approximate dates, and say whether the missing data still appears in ChatGPT or Codex.
An export cannot restore chats that have already been deleted.
If you cannot sign in
If you cannot sign in to ChatGPT, request your data through the Privacy Portal. For help resetting or changing your password, see: Resetting or changing your ChatGPT password.