Why did I get this email - what happened?
This email notification was sent to all users of ChatGPT and API in South Korea. On June 10, 2025 (KST) ChatGPT and some API endpoints returned elevated error rates. Service instability began around 3:30 PM KST and full recovery was confirmed at 7:00 AM KST on June 11, 2025 (KST). Engineers have fixed the underlying infrastructure issue, and all services are now operating normally.
Is ChatGPT working now?
Yes. ChatGPT and the API have fully recovered. Check our public Status Page for real-time updates.
Do I get compensation for this?
We have applied a credit to all active ChatGPT Plus, Pro, Team, Enterprise customers in South Korea during the time of the incident. For Apple subscriptions, please follow the steps in the section "I have subscribed to ChatGPT through the Apple App Store – how do I get compensated?"
Since our API service is billed based on the amount of actual usage, we did not charge you for any portion of the service that you were unable to use due to the incident and therefore, it is not subject to a refund. In accordance with your agreement with OpenAI regarding our API service, we are not liable for any special damages. If you have any questions, please contact us at support@openai.com.
Free-tier accounts were not billed, so no credits will be applied.
I have subscribed to ChatGPT through the Apple App Store – how do I get compensated?
Because you subscribed to ChatGPT Plus or ChatGPT Pro through the Apple App Store (i.e., through your iPhone app as opposed to the web interface), your subscription is managed by Apple. Any refunds or compensation will thus need to be processed through the subscription plan on your iOS device.If you wish to request compensation for the 10 June 2025 service disruption, please follow these steps:
Visit reportaproblem.apple.com on your iOS device.
Sign in to your Apple Account
For “What can we help you with?”, select that you’d like to “Report a quality issue”
Click “Next”
You will be presented with your active subscriptions. Tap on “ChatGPT”
Click “Next”
Describe the Issue as “I would like to keep my subscription, but be compensated for the ChatGPT outage that occurred for 15.5 hours on 10 June 2025.”
Select that you’d like to “Request a refund”
Click “Submit”
For more information about requesting a refund from Apple, please see this Apple knowledge base article.