Overview
ChatGPT and the API Platform share one OpenAI account. Changing its email in ChatGPT also updates your API sign-in.
Changing the email on your existing account keeps your chat history, projects, workspace memberships, settings, and preferences.
Before you begin
You can’t change your email yourself if you belong to a Business, Enterprise, or Edu workspace or your account uses your organization’s single sign-on (SSO). This applies even if you also have a personal workspace. Ask your organization’s administrator about your options.
You must be able to sign in and access your current and new email inboxes. Your new address must not already belong to another OpenAI account.
Your organization’s email-domain restrictions may prevent changing between a work or school address and a personal address.
If you signed up with only a phone number, add an email first. For instructions, see: Phone-only signups.
Change your email address
Use ChatGPT on the web. You can’t change your email address from the ChatGPT iOS or Android apps.
If you signed up with Google, Microsoft, or Apple and haven’t added an OpenAI password, add one first. Go to Settings > Security, select Add next to Password, and follow the prompts. Adding a password doesn’t change the eligibility requirements above.
Go to Settings.
Select Account.
Select Email.
Enter your new email address and select Send verification email.
Follow any prompts to verify your sign-in.
Enter the code sent to your new email address and select Verify.
After you change your email, you’ll be signed out on all devices. Sign back in using your new email address.
Ask your organization’s administrator for help
Your administrator may be able to update your existing account email through your organization’s sign-in service. Availability depends on your organization’s setup. For supported connections and administrator instructions, see: SCIM provisioning and management.
If you can’t change your email
If you can’t access your current email inbox, you can’t change the email yourself. OpenAI Support is unable to make an exception to this requirement. For an organization-managed account, check with your administrator.
If you see a temporary security hold, wait for the period shown before trying again.
If no email-change option is available, you can create a separate account. Your chat history and workspaces won’t transfer. For a way to use exported conversations as reference, see: Transfer exported conversations between ChatGPT accounts.
If you need access to the same API organization, ask an owner or someone with permission to manage members to add your new account. For instructions, see: Managing members in an API organization.
Changing the email on your existing account doesn’t require canceling your personal ChatGPT subscription. If you move to a new account, the subscription can’t transfer. For next steps, see: ChatGPT subscription transfers.
Limits and address reuse
When you change your email yourself:
Wait at least 24 hours after creating your account.
You can change your email address up to 2 times in a rolling 24-hour period.
You can change your email address up to 20 times over the lifetime of your account.
Your previous email address stays reserved for your account. You can change back to it if you meet the requirements, but you can’t use it for a different account.