Why can't I log in to the OpenAI API Platform?

Common Login Issues

Clear browser cache and cookies: This can resolve issues caused by outdated or corrupted data.
Use a desktop device with a modern browser: Browsers like Chrome or Edge are recommended for optimal compatibility.
Disable VPNs: VPNs can interfere with authentication processes; try logging in without them.

Ensure you're using the same authentication method as when you first registered:

If you signed up with Continue with Google or a different social auth, use that option to log in.
If you used a username and password, continue with that method.

If uncertain about your original method, attempt to log in using:

Utilize a private or incognito window to prevent session conflicts.

“This user already exists”: Indicates an incomplete sign-up process and/or the user already exists. Try logging in instead.
“There is already a user with email...” or “Wrong authentication method”: Suggests a mismatch in login methods. Use your original sign-up method.

If you've received a welcome email but not a verification email, restart the signup process at platform.openai.com/signup.

It may be advisable to reset your password. If you signed up with an email and password:

If you don't receive the reset email:

Check your spam or junk folder.
Ensure you're using the correct email address associated with your OpenAI account.
Verify your authentication method: If you initially signed up using another method, such as with Google or Microsoft, you won't have a password with OpenAI. Instead, reset your password through the respective provider.

For more details, refer to OpenAI's guide: Why can't I reset my password?

If you encounter errors like “Something went wrong”:

Use an incognito/private window: This helps eliminate issues caused by browser extensions or cached data.
Try a different browser or device: This can identify if the issue is browser-specific.
Switch networks: Attempt to log in using a different network (e.g., home WiFi, mobile hotspot).
Disable security extensions: Extensions can sometimes block authentication processes.
Check domain verification: If your domain is verified by another OpenAI organization, consult your IT administrator.

If issues persist, contact us through the chat bubble at help.openai.com. To expedite support, please provide:

The exact error message received
Which authentication method you attempted to sign-in with
Browser and device details
Whether this issue is happening only for you or with other users in your organization as well
Steps you've already attempted to resolve the issue