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Data usage for consumer services FAQ

Commonly asked questions about how we treat user data for OpenAI’s non-API consumer services like ChatGPT or DALL·E

Michael Schade avatar
Written by Michael Schade
Updated this week

Does OpenAI train on my content to improve model performance?

For non-API consumer products like ChatGPT and DALL-E, we may use content such as prompts, responses, uploaded images, and generated images to improve our services. Please refer to this article to understand how this content may be used to improve model performance and how you can opt-out. You can request to opt out of having your content used to improve our services at any time by filling out this form. This opt out will apply on a going-forward basis only.

Please note that for our API product, OpenAI will not use data submitted by customers via our API to train or improve our models, unless you explicitly decide to share your data with us for this purpose.

How is my data used to improve OpenAI’s services?

Please see this help article.

How do I delete my account?

You can delete your account by following the steps here. Once you submit your deletion request, we will delete your account within 30 days. Please note that for security reasons, once you delete your account, you may not re-sign up for an account with the same email address.

After deletion can I reuse the same mobile number I had before for additional accounts?

For anti-fraud and abuse reasons, we do not allow you to use your number for phone verification for more than 2 unique OpenAI accounts. This is true only if you create the additional accounts before deleting any account linked to that phone number.

If you need to create another (3rd) unique OpenAI account then you'd need to use a different number.

After account deletion can I unlink my phone number from my OpenAI account?

For anti-fraud and abuse reasons, we do not allow you to unlink phone numbers. The 2 unique OpenAI sign ups limit still applies.

Can I permanently delete all my chat history?

You can clear specific chat conversations one at a time from your chat history. After 30 days the cleared conversation will be permanently deleted or de-identified if you haven't opted out of having your content used to improve our services.

You can request to opt out of having your content used to improve our services at any time by filling out this form

Is my content shared with third parties?

We share content with a select group of trusted service providers that help us provide our services. We share the minimum amount of content we need in order to accomplish this purpose and our service providers are subject to strict confidentiality and security obligations. We do not use or share user content for marketing or advertising purposes. Please see our Privacy Policy for more information on who we may share your content with.

Where is my content stored?

Content is stored on OpenAI systems and our trusted service providers’ systems in the US and around the world. We may also send select portions of content to third-party contractors (subject to confidentiality and security obligations) for data annotation and safety purposes.

Do humans view my content?

A limited number of authorized OpenAI personnel, as well as specialized third-party contractors that are subject to confidentiality and security obligations, may view and access user content only as needed for these reasons: (1) investigating abuse or a security incident; (2) to provide support to you if you reach out to us with questions about your account; (3) to comply with legal obligations; or (4) when we fine tune our models using user-submitted data (unless you have opted out), we also use PII filtering techniques to reduce the amount of personal data used. Access to content is subject to technical access controls and limited only to authorized personnel on a need-to-know basis. Additionally, we monitor and log all access to user content and authorized personnel must undergo security and privacy training prior to accessing any user content.

Does OpenAI sell my data?

No. We do not sell your data or share your content with third parties for marketing purposes.

How do I submit a data privacy request?

Please send your request to

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