If you are eligible for a tax exemption and would like to apply it to your account, please follow these steps:
Depending on the state and if required:
1. Obtain a current tax exemption certificate from your state or local government and/or your fully completed non-profit sales tax exemption forms. The certificate/forms should include:
Your name and address
Tax exemption number
Signatures and dates, etc.
2. Send us a copy of your certificate using the chat widget in the bottom-right corner. Please include your organization id, invoice number or email address associated with the account, so we can easily find you. Instructions on how to find these items are below.
3. Once we receive your certificate/form, we will review it and apply the tax exemption to your account. You will receive a confirmation email once the exemption has been applied.
Please note that the tax exemption will only apply to future purchases. We cannot apply VAT exemptions retroactively.
Where to find your account data
In order to submit a Value Added Tax ('VAT') exemption request you will need the following from your organization Billing preferences:
Company name
Billing email
Primary business address
Business tax ID
See the arrows in the screenshot showing where these inputs are located:
