Billing questions
Buying and redeeming OpenAI gift cardsFind out where to buy an OpenAI gift card, how to redeem it, and where to get help.
Exporting monthly usage details from the API Usage DashboardExport monthly API usage and detailed cost data from the API Usage Dashboard for reporting and invoice reconciliation.
Finding past ChatGPT invoicesFind past ChatGPT Plus, Pro, or Business invoices in your billing settings.
How do I avoid being charged twice if I subscribe to ChatGPT on iOS, Android, and the web?Prevent duplicate ChatGPT subscription charges across the Apple App Store, Google Play, and chatgpt.com.
How do I request a refund for my ChatGPT subscription?Refund eligibility and request steps for ChatGPT subscriptions.
Invoice dates for ChatGPT and API billingLearn how billing and invoicing work for ChatGPT subscriptions and API usage.
Managing billing for ChatGPT and the API platformFind billing settings and support for your ChatGPT account, workspace, or API organization.
Removing a payment methodRemove a saved payment method from ChatGPT or the API Platform, or get help when removal is unavailable.
Report Fraudulent ChatGPT or API Credit Purchase ChargesReport a fraudulent charge.
Requesting a U.S. sales tax exemptionSubmit a U.S. sales tax exemption request with the correct documentation, seller details, and account information.
Setting up and managing prepaid API billingPurchase API credits, manage automatic recharges, and understand credit expiration, payment failures, and balance limits.
The Japanese Consumption Tax on your OpenAI InvoicesUnderstand when Japanese Consumption Tax applies to OpenAI invoices and how Qualified Invoices work.
Troubleshooting ChatGPT Plus or Pro renewal paymentsTroubleshoot failed ChatGPT Plus or Pro renewal payments by checking your bank, billing details, and region.
Troubleshooting ChatGPT subscription access and account changesFind the ChatGPT account linked to your subscription and resolve account-related purchase errors.
Understanding a temporary $5 API authorization holdUnderstand why updating your API payment method can create a temporary $5 authorization hold.
Using your ChatGPT wallet balanceCheck your wallet balance, use it for eligible purchases, and resolve common balance and payment issues.
Why was my credit card declined?Find out why a credit card payment was declined and how to resolve bank, card, authentication, or regional issues.