Billing questions
How can I find my past ChatGPT invoices?Find and download past ChatGPT Plus, Pro, or Business invoices from the appropriate billing portal.
How can I request a U.S. sales tax exemption?Submit a U.S. sales tax exemption request with the correct documentation, seller details, and account information.
How do I avoid being charged twice if I subscribe to ChatGPT on iOS, Android, and the web?Prevent duplicate ChatGPT subscription charges across the Apple App Store, Google Play, and chatgpt.com.
How do I export monthly usage details from the API Usage Dashboard?Export monthly API usage and detailed cost data from the API Usage Dashboard for reporting and invoice reconciliation.
How do I request a refund for my ChatGPT subscription?Refund eligibility and request steps for ChatGPT subscriptions
Invoice dates for ChatGPT and API billingLearn how billing and invoicing work for ChatGPT subscriptions and API usage.
Managing billing for ChatGPT and the API platformFind billing settings and support for your ChatGPT account, workspace, or API organization.
Removing a payment methodRemove a saved payment method from ChatGPT or the API Platform, or get help when removal is unavailable.
Setting up and managing prepaid API billingPurchase API credits, manage automatic recharges, and understand credit expiration, payment failures, and balance limits.
The Japanese Consumption Tax on your OpenAI InvoicesUnderstand when Japanese Consumption Tax applies to OpenAI invoices and how Qualified Invoices work.
Understanding a temporary $5 API authorization holdUnderstand why updating your API payment method can create a temporary $5 authorization hold.
Unrecognized ChatGPT or API Credit Purchase ChargesGet assistance for unrecognized charges
Why am I seeing a message that my subscription is associated with another account?Fix subscription errors caused by an App Store or Google Play purchase being linked to another ChatGPT account.
Why did my ChatGPT Plus or ChatGPT Pro renewal transaction fail?Troubleshoot failed ChatGPT Plus or Pro renewal payments by checking your bank, billing details, and region.
Why was my credit card declined?Find out why a credit card payment was declined and how to resolve bank, card, authentication, or regional issues.