OpenAI

Why was my credit card declined?

Updated: 4/25/2025

1. Your Bank Declined the Payment

Your payment may have been blocked by your bank. Here’s what to check:

  • Verify that your card number, expiration date, CVC, and billing address (including zip/postal code) are correct.

  • Ensure your card has sufficient funds.

  • Some banks block certain online or international transactions by default—if everything looks correct, please contact your bank or card provider.

Note: We typically don’t receive detailed decline reasons from banks, so reaching out to them directly is often the quickest way to resolve payment issues.


2. Prepaid Cards

  • API Credits: Prepaid cards cannot be used to purchase API credits—only standard credit or debit cards are supported.


3. Unsupported Region or Card Issuance

  • Purchases are only available in our supported countries and regions.

  • Your payment card must be issued by a bank located in one of those supported regions.

Please confirm your country and card issuance region on our Supported Countries and Regions page before trying again.


Troubleshooting Tips

Here’s a quick checklist to resolve most payment issues:

  1. Double-check your card details and billing address.

  2. Clear your browser’s cache and cookies, then retry the transaction.

  3. Confirm your location and card issuance region are supported: Supported Countries.

  4. Contact your bank to ensure there are no holds or blocks on your account.

  5. If possible, try using a different payment method.


Need More Help?

If you’ve followed these steps and still can’t complete your purchase, please contact our support team. We’re here to help!

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