1. Your Bank Declined the Payment
Your payment may have been blocked by your bank. Here’s what to check:
Verify that your card number, expiration date, CVC, and billing address (including zip/postal code) are correct.
Ensure your card has sufficient funds.
Some banks block certain online or international transactions by default—if everything looks correct, please contact your bank or card provider.
Note: We typically don’t receive detailed decline reasons from banks, so reaching out to them directly is often the quickest way to resolve payment issues.
2. Prepaid Cards
API Credits: Prepaid cards cannot be used to purchase API credits—only standard credit or debit cards are supported.
3. Unsupported Region or Card Issuance
Purchases are only available in our supported countries and regions.
Your payment card must be issued by a bank located in one of those supported regions.
Please confirm your country and card issuance region on our Supported Countries and Regions page before trying again.
Troubleshooting Tips
Here’s a quick checklist to resolve most payment issues:
Double-check your card details and billing address.
Clear your browser’s cache and cookies, then retry the transaction.
Confirm your location and card issuance region are supported: Supported Countries.
Contact your bank to ensure there are no holds or blocks on your account.
If possible, try using a different payment method.
Need More Help?
If you’ve followed these steps and still can’t complete your purchase, please contact our support team. We’re here to help!