If you signed up via our website and you'd like to cancel your subscription:
Log into ChatGPT.
Click on your profile icon -> Settings
Select Subscription
Select Manage -> Cancel Subscription
If you subscribed via Mobile app, you'll need to cancel via iOS or cancel via Android accordingly.
Important Notes:
Only existing Plus and Pro plan users will see the 'Subscription' option.
Your cancellation becomes effective the day after your next billing date, allowing you to use the services until then.
To avoid being charged for the next billing period, cancel at least 24 hours before your next billing date.
Subscription fees are non-refundable.
Can I get a refund?
Please refer to our article for additional instructions to request a refund: How do I request a refund for ChatGPT Plus or ChatGPT Pro?
If you can no longer access the email address associated with your account:
If your account is no longer accessible (For example, you may have signed up for ChatGPT using a work email that you no longer have access to), you have two options:
We can cancel your subscription on your behalf. Some users may sign up for our services while living in a supported country, but then relocate or need to travel for an extended period in an unsupported country. This is a good option if you lost access but want to keep the account open to replace the existing payment method
You can delete your account and cancel your subscription. You can log a policy request to do so via our Privacy Request Portal. This automatically cancels your subscription as well. Please Note: Deleting your account is permanent and cannot be undone. You can find more details here.
If you choose Option #1, please reach out to support and let us know:
The email address associated with the account you can no longer access
The last four digits of the payment card associated with your subscription
The date of your most recent subscription payment
We'll be able to locate the account and cancel the subscription on your behalf.
If you're not able to access your ChatGPT Plus or Pro account and you need help cancelling your subscription, please reach out to our support team.