Renewal payments may fail due to security measures or issues with your payment method. Try these steps:
Clear your browser's cache and cookies
Occasionally, your browser's cached data can interfere with transactions. Please try clearing your browser’s cache and cookies and try the transaction again.
Contact your bank
If the issue persists, it may be due to a block or restriction from your bank. We recommend reaching out to your bank to check if there’s an issue with your account, verify if you have sufficient funds in your account, or if your bank is preventing the transaction for security reasons.
If your credit card payment was declined, please refer to our troubleshooting guide for more detailed guidance. We recommend verifying your payment details, billing address, and expiration date on your credit card.
Verify your country or region
Please make sure that both you and your card issuer are located in a supported country. Payments may be declined if either party is outside of the supported regions. For more details, please refer to our list of supported countries, regions, and territories.
Contact OpenAI Support
If these steps don’t resolve your issue, contact OpenAI Support through the chat widget.