At OpenAI, your account security is a top priority. If you notice suspicious or unauthorized activity on your account, please follow the steps below to protect your information and report the issue to us immediately.
Steps to Secure Your Account:
Update Your Password:
Navigate to your OpenAI account settings.
Choose a strong, unique password that you haven't used elsewhere.
Log Out of All Devices:
In your account settings, select "Log out of all sessions" to immediately disconnect your account from any unauthorized devices.
Rotate Your API Key (For API Users Only):
If you're using OpenAI API services and suspect your API key has been compromised, rotate your API key immediately by navigating to your API keys settings.
How to Report Fraud or Suspicious Activity:
If you encounter suspicious activity, please send an email to support@openai.com with the following details:
Your registered email address
Detailed description of the suspicious activity
Amount overcharged, if applicable
Relevant screenshots or additional details
Our support team will review your report and respond promptly to assist you.