If you notice suspicious activity on your account we will need the following information to investigate:
Detailed description of the issue
How much you were overcharged (if applicable)
Any extra relevant information / screenshots
Note: If you're an OpenAI API user and think your API key might have been leaked, please rotate your API key immediately in your API key settings.
If you've experienced this issue and need to report it to us, you can contact us via our chat widget in the bottom right of your screen, select "Billing", then "Fraud or suspicious activity". We will respond to your inquiry as soon as possible.