OpenAI is committed to safety, transparency, accountability, and the protection of fundamental rights, including freedom of expression and access to information. This article sets out how OpenAI supports compliance with the DSA, including how users can report content, understand our approach to moderation, and access further transparency information.
We aim to balance delivering helpful and accessible information to users while using a range of procedures and tools to protect users from illegal and harmful content, including illegal content reporting, moderation decisions and appeals, and transparency reporting. See our Transparency & Content Moderation page and DSA Transparency reporting for more details.
DSA designated point of contact for authorities in the European Union
Pursuant to Article 11 of the DSA, our Government Request Portal (Kodex) has been designated as OpenAI’s point of contact for communications with Member State authorities, the European Commission, and the European Board for Digital Services. You will need to sign up for an account with your government credential and submit requests through the Kodex portal. Such communications should be in English. This is reserved for engagement with the authorities listed above and with other governmental submissions to remove content.
For other types of inquiries, please use the mechanisms described below.
Contact OpenAI via Kodex (for government authorities)
For instructions on setting up your account and submitting requests or inquiries, see: Submitting government content removal requests with Kodex.
Language
To help OpenAI respond accurately and efficiently, please submit communications in English. If you must submit in another language, OpenAI will use internal translation tools and respond in English.
DSA designated point of contact for users in the European Union
You can contact OpenAI Support through the AI chat interface at help.openai.com by selecting the chat bubble icon. This interface serves as our single point of contact for EU users under the DSA.
Users can also contact OpenAI by calling 1-888-GPT-0090.
We aim to respond to user queries in a timely and proportionate manner, in line with our obligations under the DSA.
Illegal content reporting webform
Pursuant to Article 16 of the DSA, if you are a user choosing to report illegal content, you can make a report via our illegal content reporting form.
Please see: Reporting content for details about how you can report content in-product, including illegal content. OpenAI is committed to transparency in how we moderate content and comply with our legal obligations. Further information on our moderation and enforcement processes is set out in our Transparency & Content Moderation page.
Reports submitted through this process are reviewed in accordance with applicable law and our policies, and may result in content removal, restriction, or other appropriate action.
European Union monthly active recipients for ChatGPT search
In accordance with our obligations under Article 24(2) of the DSA, OpenAI Ireland Limited publishes information on the average ‘monthly active recipients’ of ChatGPT search (i.e. our online search features) in the European Union, calculated over a six-month period.
For the six-month period ending 31 March 2026, ChatGPT search had approximately 159.1 million average monthly active recipients in the European Union.
This average has been calculated solely for the purposes of complying with our DSA obligations and should not be relied upon or used for other purposes.