OpenAI

This error typically means that we were unable to generate a token for your specific device. This can occur for a number of reasons:

- If you’re using the iOS, macOS, or Android apps, please try uninstalling and reinstalling with the latest versions from the App Store or Play Store. 
- Additionally, we recommend ensuring you are on the latest operating system for your device
  - We recommend iOS 18/macOS 15 and above

The device’s date and time are not set correctly

- Please double-check the date and time settings of your device

Unstable or restricted internet connections (e.g. VPN’s, proxies, etc.)

- Confirm that your network allows access to all OpenAI/ChatGPT domains
- Test signing in on a different network

The device may be failing integrity checks (due to rooting, jailbreaking, or other modifications to the device)

- We recommend working with Apple and Google to confirm that your device passes the respective checks:
 - iOS: <a href="https://developer.apple.com/documentation/devicecheck" rel="nofollow noopener noreferrer" target="_blank">DeviceCheck</a>
 - Android: <a href="https://developer.android.com/privacy-and-security/safetynet" rel="nofollow noopener noreferrer" target="_blank">SafetyNet</a> and <a href="https://developer.android.com/google/play/integrity" rel="nofollow noopener noreferrer" target="_blank">Play Integrity</a>
- Note: Device check results can be cached for up to 24 hours, so it may take some time for any changes you make to fully propagate. As best practice, we recommend clearing your app data prior to any subsequent retry attempts.

- Outdated App or OS Version
 - If you’re using the iOS, macOS, or Android apps, please try uninstalling and reinstalling with the latest versions from the App Store or Play Store. 
 - Additionally, we recommend ensuring you are on the latest operating system for your device
 - We recommend iOS 18/macOS 15 and above
- The device’s date and time are not set correctly
 - Please double-check the date and time settings of your device
- Unstable or restricted internet connections (e.g. VPN’s, proxies, etc.) 
 - Confirm that your network allows access to all OpenAI/ChatGPT domains
 - Test signing in on a different network
- The device may be failing integrity checks (due to rooting, jailbreaking, or other modifications to the device) 
 - We recommend working with Apple and Google to confirm that your device passes the respective checks:
 - iOS: <a href="https://developer.apple.com/documentation/devicecheck" rel="nofollow noopener noreferrer" target="_blank">DeviceCheck</a>
 - Android: <a href="https://developer.android.com/privacy-and-security/safetynet" rel="nofollow noopener noreferrer" target="_blank">SafetyNet</a> and <a href="https://developer.android.com/google/play/integrity" rel="nofollow noopener noreferrer" target="_blank">Play Integrity</a>
 - Note: Device check results can be cached for up to 24 hours, so it may take some time for any changes you make to fully propagate. As best practice, we recommend clearing your app data prior to any subsequent retry attempts.

- Logging into OpenAI via your browser
- Testing a separate device 

"Something went wrong. Please make sure your device's date and time are set properly. Check that your internet connection is stable, then restart the app and try again."