This error typically indicates that we were unable to generate a token for your specific device. This guide outlines troubleshooting steps to help resolve this error:
Verify Date and Time Settings
Ensure your device’s date and time are set to update automatically.
Manually confirm that the displayed date and time are correct.
Check Your Internet Connection
Confirm that you have a stable internet connection.
Test your connectivity by switching between Wi-Fi and mobile data if possible.
Restart your router to refresh your network connection.
Update Your App and Operating System
Ensure you’re using the latest version of the app from the App Store or Play Store.
If applicable, update your device’s operating system to the latest version.
Device Integrity Checks
Modifications like rooting or jailbreaking may cause this error.
Work with Apple or Google to ensure your device passes integrity checks:
iOS: DeviceCheck
Note: Integrity check results can be cached for up to 24 hours. Clear your app data before retrying.
Additional Troubleshooting
Log in via your browser.
Try a different device.
Check our Status Page for any known outages or issues
If none of the above steps resolve the issue, please capture a screenshot of the error and reach out to our support team for further assistance.