OpenAI

Something went wrong. Please make sure your device's date and time are set properly. Check that your internet connection is stable, then restart the app and try again. (DeviceCheckError)

Updated: 14 days ago

This error typically indicates that we were unable to generate a token for your specific device. This guide outlines troubleshooting steps to help resolve this error:

  1. Verify Date and Time Settings

  1. Check Your Internet Connection

  1. Update Your App and Operating System

  1. Device Integrity Checks

  1. Modifications like rooting or jailbreaking may cause this error.

  2. Work with Apple or Google to ensure your device passes integrity checks:

  1. iOS: DeviceCheck

  2. Note: Integrity check results can be cached for up to 24 hours. Clear your app data before retrying.

Additional Troubleshooting

  1. Log in via your browser.

  2. Try a different device.

  3. Check our Status Page for any known outages or issues

If none of the above steps resolve the issue, please capture a screenshot of the error and reach out to our support team for further assistance.

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