This error typically indicates that we were unable to generate a token for your specific device. This guide outlines troubleshooting steps to help resolve this error:
Verify Date and Time Settings
Check Your Internet Connection
Update Your App and Operating System
Device Integrity Checks
Modifications like rooting or jailbreaking may cause this error.
Work with Apple or Google to ensure your device passes integrity checks:
iOS: DeviceCheck
Note: Integrity check results can be cached for up to 24 hours. Clear your app data before retrying.
Additional Troubleshooting
Log in via your browser.
Try a different device.
Check our Status Page for any known outages or issues
If none of the above steps resolve the issue, please capture a screenshot of the error and reach out to our support team for further assistance.
