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Why am I receiving a ‘Suspicious Activity Alert?’
Why am I receiving a ‘Suspicious Activity Alert?’
Updated over a week ago

OpenAI takes account security seriously. Occasionally, our system will display ‘Suspicious Activity Alerts’ if it detects unusual or potentially risky behavior. Below is an overview of where and how these alerts may appear, as well as tips on securing your account.

These alerts may also impact your access to certain features. Learn more about troubleshooting model feature access issues here.

Why You’re Seeing These Alerts

  • Unusual Sign-In Behavior: Logins from unexpected locations or devices.

  • Inconsistent Usage Patterns: Sudden spikes in activity or settings changes.

  • Multiple Concurrent Sessions: More simultaneous logins than usual.

Note: These alerts are often cautionary and do not necessarily indicate wrongdoing. They are designed to help protect your account.

What to Do if You Receive an Alert

    • Create a new password that is strong and unique to ChatGPT.

    • Add an extra step to your login process to enhance security.

Note: Sharing your account with others may trigger these alerts. For more details, see our Account Sharing Policy.

Tips for Maintaining a Secure Account

  • Use Unique Credentials: Avoid reusing usernames and passwords across different services.

  • Stay Updated: Keep your devices and browsers up to date with the latest security patches.

Need Help?

If you have any questions or concerns, our support team is here to assist. Visit our Help Center to learn more.

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