By communicating with OpenAI's AI phone support, you agree to our Terms of Use and acknowledge that you have read our Privacy Policy. Calls may be used to improve OpenAI’s services. Remember, models can make mistakes, so please check important info. This service is for users 13+.
What is AI phone support?
AI phone support is an AI phone agent and is designed to answer general questions about ChatGPT and other OpenAI products. You don't need a ChatGPT account to call.
AI phone support uses OpenAI Presence, a managed platform for building and operating AI agents.
AI phone support is an automated support channel. It cannot submit a report or request, connect you to a live agent, initiate an escalation or account review, or guarantee a follow-up. If the phone assistant directs you to another support or reporting option, you must complete that workflow for your request or report to be received.
To learn more about how to contact OpenAI’s official support channels please see this help article.
OpenAI will never initiate a call or chat. You can start a conversation by calling the phone number available for your country or region. Standard carrier fees may apply.
What can AI phone support help with?
AI phone support is intended to help with routine questions about ChatGPT and other OpenAI products, including product questions, account support, and general troubleshooting. It cannot accept or process the reports or requests listed below. To help make sure your submission reaches the appropriate team, please use the applicable workflow:
| Issue or request | Where to go |
|---|---|
| Policy violations, illegal content, legal requests, or safety issues | Use the in-app reporting tool, email Support at support@openai.com, or utilize the Report Content Form at https://openai.com/form/report-content to submit a report. |
| Compromised account or unauthorized access | Contact OpenAI Support by opening a new chat on any Help Center page at help.openai.com or by emailing Support directly at support@openai.com. |
| Fraud or deception | Use the in-app reporting tool or Report Content Form at https://openai.com/form/report-content to submit a report, or email Support directly at support@openai.com. |
| Privacy issue or data-related request | Use the OpenAI Privacy Portal to submit your request at https://privacy.openai.com/policies. |
| Copyright dispute | Use the Copyright Disputes Form at https://openai.com/form/copyright-disputes/. |
| Trademark dispute | Use the Trademark Disputes Form at https://openai.com/form/trademark-counterfeit-disputes/. |
| Other intellectual property issue | Use the in-app reporting tool or Report Content Form at https://openai.com/form/report-content to submit a report. |
Supported countries and phone numbers
| Country or region | Phone Number |
|---|---|
| United States | 1-888-GPT-0090 / 1-888-478-0090 |
| Canada | 1-888-GPT-0090 / 1-888-478-0090 |
| Australia | (61) 1-800-298-478 |
How are my calls used to improve your services?
Calls may be used to help improve OpenAI's services, which may include using audio clips and transcripts to help train our models. Prior to using audio clips for training, we take steps to reduce the amount of personal information in the audio clip.
This data helps us better understand user needs and preferences, allowing our models to become more efficient over time. Please see our Privacy Policy for more on how we handle data.
Do you have any tips for preventing interruptions with voice conversations?
For the best experience:
Call from a quiet environment.
Background noise may cause unintended responses; we recommend enabling noise isolation features on your device.
On iPhones, enabling Voice Isolation mode via Control Center > Mic Mode > Voice Isolation can help to avoid unintentional interruptions
Using headphones or earphones can help prevent interruptions.
Do you retain conversations from AI phone support?
We may retain your calls, including transcripts and audio recordings, to help improve our services. Efforts will be made to reduce identifying information in any training data derived from your recordings.
We may also retain your calls for safety and abuse prevention purposes. Learn more about how we may review your content for safety.
How do I export my data from AI phone support or request for data to be deleted?
Your conversations with AI phone support are disassociated from the phone number you used to call, and we will not be able to retrieve or export associated data from those conversations.
Why is AI phone support line telling me it can’t help me or being unresponsive to my prompts?
If it seems like your prompt is in line with our Usage Policies, but the AI support agent is unable to proceed with your request, please send us feedback at help.openai.com or click on the widget on this page. To report potential policy violations or illegal content, you can do so at our Report Content web form.
If the call ends before you receive a complete answer or redirect, use the applicable option in “What can AI phone support help with?” or contact OpenAI Support through help.openai.com. Do not assume a report, escalation, account review, or follow-up was created.
My number has been blocked, can you please unblock my number?
We’re sorry to hear that your number has been blocked from accessing AI phone support. This may occur if we believe your usage violates our Terms of Use or if you are calling from an unsupported region. If you believe this was done in error, please submit a request by clicking on the help widget in the bottom right hand corner of this page.