Overview

ChatGPT and the API Platform share one account. Changing its email in ChatGPT also updates your API sign-in.

Before you begin

For self-service email changes, you need access to your current email inbox. OpenAI Support cannot bypass this requirement.

Self-service email changes require all three:

• You have never used single sign-on (SSO) to sign in.

• You do not belong to an Enterprise workspace or organization.

• Your current email domain has not been verified for an Enterprise or Business customer.

For organization-managed accounts, ask your administrator whether a supported SCIM connection can update the existing account. For supported scopes and domain requirements, see: Changing your account email.

The new address cannot already belong to another OpenAI account. If you originally signed up through Google, Microsoft or Apple, add a password in Settings → Account before changing your email.

Change your email

• Sign in to ChatGPT on the web. The iOS and Android apps do not support email changes.

• Open

Settings → Account

and select your email address.

• Enter the new address and follow the verification prompts.

• After being signed out, use the new email to sign back in.

If you can’t change your email, see the full email-change guide for other options.