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Why did my ChatGPT Plus renewal transaction fail?
Why did my ChatGPT Plus renewal transaction fail?
Updated over a week ago

Try these troubleshooting steps to resolve your payment issue:

  1. Clear your browser's cache and cookies, then try the transaction again.

  2. If the problem persists, contact your bank to check if there is an issue with your account or if they are blocking the transaction for security reasons.

  3. Finally, ensure that both you and your card issuer are located in a supported country.

If your credit card payment was declined, please refer to our troubleshooting guide.

If you've experienced this issue and still need help, you can contact us via our chat widget in the bottom right of your screen, select "Billing" and select "Other -> Failed ChatGPT Plus renewal transaction". We will respond to your inquiry as soon as possible.

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