Unauthorized ChatGPT or API Credit Purchase Charges: How to Request a Refund

We're sorry to hear you've experienced an unauthorized charge for your subscription or API credit purchase. Our team is here to help investigate and, if applicable, issue a refund.

To request assistance for a refund related to unauthorized purchases, please contact us through our chat widget located at the bottom-right corner of your screen.

You’ll be asked to provide transaction details such as the date(s), amount(s), and card information. Our support team will carefully review your submission and follow up promptly.

We strongly recommend contacting your bank immediately to report any unauthorized charges to prevent further fraudulent activity. Prompt action can limit your liability and start the dispute process efficiently.

If you'd like to cancel your subscription, please follow the steps in our help article.