We're sorry to hear that you did not authorize the charge for your subscription or API credit purchase. Our team can help investigate and, if applicable, reverse the transaction.
For assistance in requesting a refund due to unauthorized purchase, please contact us via our chat widget in the bottom right of your screen by selecting "Messages", then "Payments and Billing", and then "Fraud or unrecognized charges".
You'll be prompted to provide some information regarding the transaction(s), such as date(s), amount(s), and card details. Our team will review the information and follow up as soon as possible.
We also advise you to contact your bank immediately to report the unauthorized charge and prevent further fraudulent activity. Prompt notification can limit your liability and initiate the process of disputing the charge.
If you'd like to cancel your subscription, please follow the steps in our help article: How do I cancel my subscription for ChatGPT Plus or ChatGPT Pro?